Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irayalis Setien

Business Owner
Goldsboro,NC

Summary

Savvy Business Owner/Operator with history of positioning [the] company for success. Provided high-quality products and excellent customer service. Managed day-to-day operations while maintaining commitment to company goals. Highly motivated professional with 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Positive Business Owner with more than 10 years of expertise developing exceptional skills in Management, True leader experienced in Auto Mechanic and Services.

Overview

12
12
years of professional experience

Work History

Business Owner/Operator

Irayalis Auto Service
Goldsboro, NC
08.2016 - 05.2022
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Oversaw company operations, customer service, resource management and profitability
  • Recruited and hired qualified candidates to fill open positions
  • Trained employees on additional job positions to maintain coverage of roles
  • Greeted and encouraged feedback from customers to implement in-store operational changes
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Directed business operation processes and developed policies
  • Provided leadership, direction and strategic planning for business unit operations
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks
  • Demonstrated excellent network and relationship building with both external and internal customers
  • Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth
  • Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service

Mechanic

Irayalis Auto Service
Goldsboro, NC
08.2016 - 05.2022
  • Executed preventive and corrective maintenance on work trucks and other vehicles
  • Monitored shop equipment to maintain safe working condition
  • Kept detailed records of repairs, labor involved, and parts used
  • Attended safety and training meetings to learn techniques to avoid injuries and mishaps
  • Maintained garage safety protocols to meet regulatory and company expectations
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs
  • Connected electrical wiring to control panels and electric motors
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues
  • Conducted test drives and adjusted controls and systems to verify vehicle serviceability
  • Performed maintenance inspections, tune-ups, oil changes and other key services
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements
  • Conducted test drives before and after repair services
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements
  • Completed standard inspections to assess wear and damage to vehicles
  • Removed old oil, replace filters and added correct amount of new oil
  • Performed customer work and warranty repairs in compliance with manufacturer standards
  • Examined critical vehicle systems and parts to determine appropriate repairs and costs
  • Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues
  • Evaluated vehicle schematics to assess required parts and order accordingly
  • Trained and guided employees on correct methods for performing different repairs and maintenance services
  • Conducted inspections and tests to verify safety and compliance with emissions limits
  • Tracked mechanical and repair problems and discussed solutions with shop leadership
  • Monitored shop safety and promoted adherence to required OSHA protocols
  • Documented labor time and materials used in company software programs
  • Oversaw service quality and encouraged team members to deliver high-quality service
  • Performed routine and reparative maintenance for company freight and trucks
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms
  • Calculated estimated repair costs and provided quotes to secure customer approval
  • Assessed vehicle symptoms and malfunctions to support troubleshooting and diagnoses
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems
  • Helped customers achieve even wear on tires with timely rotation and balancing
  • Performed computerized alignments of diverse vehicles
  • Detected combustible gas and refrigerant leaks using special instruments
  • Assessed tread depth and discussed safety levels with customers
  • Utilized standard procedures to conduct accurate emissions tests
  • Collaborated with [Job title] to delegate repair duties and maintain customer satisfaction
  • Maintained accurate records of purchases, titles and sales to facilitate planning and sustain best practices
  • Hired, mentored and monitored performance of technicians and parts professionals.

Education

Associate of Arts - Business Administration And Management

Harrisburg Area Community College
Harrisburg, PA

High School Diploma - Subject] Business Administration

Harrisburg Area Community College
2010

Skills

  • Verbal and Written Communication
  • Staff Management
  • Strategic Decision-Making
  • Employee Training
  • Work Planning and Prioritization
  • Issue Resolution
  • Relationship Building
  • Goal Setting
  • Finance and Accounting Oversight
  • Focus and Follow-Through
  • Assignment Delegation
  • Business Leadership
  • Customer Service Management
  • Operations Oversight
  • Management Team Building
  • Team Leadership
  • Quality Assurance
  • Administrative Management
  • Sales Tracking
  • Decision Making
  • Integrity and Transparency
  • Customer Needs Assessments
  • Business Optimization
  • Sales Growth
  • Analytical and Critical Thinker
  • Management Team Leadership

Languages

Spanish
Native or Bilingual

Timeline

Business Owner/Operator

Irayalis Auto Service
08.2016 - 05.2022

Mechanic

Irayalis Auto Service
08.2016 - 05.2022

Associate of Arts - Business Administration And Management

Harrisburg Area Community College

High School Diploma - Subject] Business Administration

Harrisburg Area Community College

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Irayalis SetienBusiness Owner