Iraysha Whitney
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
1
1
year of professional experience
Work History
Front Desk Clerk
Big D Tile Flooring
10.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered telephone calls to offer information and promote business products.
- Restocked, rotated and visually merchandised products for maximum sales.
- Welcomed customers and offered immediate assistance in line with business policies.
- Achieved personal sales goals with great upselling and cross-selling abilities.
Front Desk Receptionist
Super 8 Hotel
04.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Restaurant Hostess
Ihop
11.2021 - 03.2022
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
GED -
Acyr
Phoenix03.2023
Skills
- Problem-Solving Skills
- Effective Planning
- Conflict Management
- Attractions and Amenities Knowledgeable
- Time Management
- Payment Processing
- Customer Service
- File Management
- Social Perceptiveness
- Hotel Reservations
- Checking Guests In and Out
- Special Requests
Timeline
Front Desk Clerk
Big D Tile Flooring
10.2022 - 01.2023
Front Desk Receptionist
Super 8 Hotel
04.2022 - 08.2022
Restaurant Hostess
Ihop
11.2021 - 03.2022
GED -
Acyr
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