Irbaz Mahmood
Lynnwood,WA
Summary
A dedicated Health Studies student at UW Bothell, soon to graduate with a Bachelor's degree, adept at applying theoretical knowledge to real-world scenarios. Skilled in time management, customer service, and adept at tackling challenges with exceptional organizational abilities. Actively seeking entry-level roles in Healthcare to contribute effectively to organizational goals.
Overview
3
3
years of professional experience
Work History
FCC Project Coordinator
Telka LLC
Seattle, WA
06.2023 - 02.2024
- Simplified project data analysis to identify improvement opportunities and optimize processes.
- Monitored performance metrics including cost, timeline, quality control and customer satisfaction levels.
- Collaborated with senior leadership to develop strategic plans for future projects.
- Conducted routine assessments of project documentation and shared findings with appropriate staff members.
- Resolved conflicts among team members by providing creative solutions that met the needs of all parties.
Front Desk Associate
Planet Fitness
Mill Creek, WA
01.2023 - 06.2023
- Recorded and organized daily payment transactions and cancellations.
- Provided equipment usage and safety protocol assistance to members.
- Maintained and serviced equipment by cleaning and restocking weights, mats, and other supplies.
- Provided information on services, policies, and procedures to assist with membership signups.
- Conducted facility tours for potential members.
- Monitored locker room areas for cleanliness and security, ensuring a safe environment.
Customer Service Representative
Amazon Fresh
Seattle, WA
07.2022 - 12.2022
- Provided accurate information regarding products and services to address customer inquiries.
- Provided exceptional customer service and promptly resolved complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated cross-functionally to address customer needs by resolving complex issues.
- Identified areas of improvement and recommended changes to customer service processes.
Cashier
Rite Aide Pharmacy
Lynnwood, WA
03.2021 - 05.2022
- Greeted customers, provided exceptional service, and promptly addressed inquiries.
- Stocked shelves, organized merchandise, and maintained cleanliness of work areas.
- Assisted pharmacy staff with prescription filling and other tasks as required.
- Enforced safety protocols for handling medications and hazardous materials.
- Recorded sales transactions for inventory control purposes.
Education
Bachelor of Arts - Health Studies
University of Washington
Bothell, WA06-2024
Associate of Arts - General Studies
Edmonds Community College
Lynnwood, WA06-2022
Skills
- Time Management
- Attention to detail
- Teamwork
- Problem-Solving
- Customer Service
- Critical Thinking
Accomplishments
- Annual Dean's Honor List 2022-2023
Languages
English
Full Professional
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Spanish
Elementary
Affiliations
Volunteering Experience:
King County Clinic 2020
Lahai Health (Current)
Timeline
FCC Project Coordinator
Telka LLC
06.2023 - 02.2024
Front Desk Associate
Planet Fitness
01.2023 - 06.2023
Customer Service Representative
Amazon Fresh
07.2022 - 12.2022
Cashier
Rite Aide Pharmacy
03.2021 - 05.2022
Bachelor of Arts - Health Studies
University of Washington
Associate of Arts - General Studies
Edmonds Community College
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