Summary

Overview

Work History

Education

Skills

Timeline

Ireana Torres

Paterson ,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Medical Receptionist / Team Leader

HMH Urgent Care

Lincoln Park, NJ

03.2024 - Current

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Laundry Operator

Imperial Linen

Paterson, NJ

09.2020 - 07.2021

Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.
Assisted customers with inquiries or concerns, ensuring positive experiences and repeat business.
Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.

Receptionist Assistant

Comprehensive Physical Medicine & Rehabilitation

Clifton, NJ

08.2019 - 06.2021

Resolved customer problems and complaints.
Managed multi-line telephone system and greeted claimants during office visits.
Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.

Cashier

Bed Bath & Beyond

Paramus, NJ

06.2017 - 06.2019

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.

Server

Pizza Hut

Little Falls, NJ

12.2016 - 02.2017

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.