Iree Higer
Broward,US
Summary
Sales Support Coordinator with over 20 years of extensive experience in optimizing service delivery and enhancing customer satisfaction. Proficient in sales reporting, negotiation, and strategic planning, demonstrating strong communication and collaboration skills. Known for building lasting client relationships and implementing scheduling optimizations to improve team efficiency and service outcomes.
Overview
15
15
years of professional experience
Work History
Sales Support Coordinator
Joe Cole Plumbing
03.2024 - 08.2025
- Coordinated sales calls, enhancing client satisfaction and scheduling efficiency.
- Collaborated with technicians to resolve issues, improving service response.
- Developed client relationships, boosting service delivery and satisfaction.
- Utilizing communication skills for successful outcomes.
- Streamlined scheduling, increasing daily bookings and dispatch efficiency.
Sales Account Specialist
Neo Lighting
01.2023 - 02.2024
- Manage sales schedules, enhancing team efficiency and client satisfaction.
- Handle sales calls, boosting customer engagement and retention.
- Provide sales reports, aiding strategic decisions and business growth.
- Maintained accurate records of sales transactions, ensuring compliance and contributing to strategic financial assessments.
- Analyzed customer feedback to refine service offerings, resulting in noticeable gains in customer satisfaction and loyalty.
Administration
Ocean Drive Ophthalmology
05.2013 - 12.2022
- Managed front office operations, enhancing patient experience and office efficiency.
- Scheduled appointments, reducing wait times and improving patient flow.
- Resolved billing and insurance inquiries, maintaining accurate financial records.
- Coordinated with healthcare providers, fostering teamwork for seamless operations.
- Analyzed patient feedback to identify service gaps, leading to actionable improvements that increased patient satisfaction scores.
Sales Support Coordinator
Beghelli USA
03.2010 - 10.2014
- Optimized territory coverage plans through data analysis and mapping tools to maximize efficiency in reaching target customers.
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
Education
Associate of Science -
Broward College
Skills
- Communication
- Negotiation
- Persuasion
- Customer Engagement
- Sales Reporting
- Relationship Building
- Strategic Planning
- Collaboration
- Technical Support
- Scheduling Optimization
Timeline
Sales Support Coordinator
Joe Cole Plumbing
03.2024 - 08.2025
Sales Account Specialist
Neo Lighting
01.2023 - 02.2024
Administration
Ocean Drive Ophthalmology
05.2013 - 12.2022
Sales Support Coordinator
Beghelli USA
03.2010 - 10.2014
Associate of Science -
Broward College
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