Ireka Jones
Humble,Tx
Summary
Seeking a mutually beneficial career in which my professional knowledge, skill and experience could effectively contribute towards the organization's endeavors and goals. Self-motivated Pusher with 5 years of transportation management experience. Committed to accuracy in planning and managing fleet operations to boost business success. A results-oriented professional with advanced skills in customer service and business success. Offering these talents and a strong work ethic,
Overview
18
18
years of professional experience
1
1
Certification
Work History
Truck Dispatcher
Freight Enterprise Solutions
Houston, Tx
07.2020 - Current
- Scheduling drivers to make freight deliveries or collect shipments and packages
- Communicating with other team members or customers about freight details, delivery or pickup times, and special handling requests
- Planning pre-determined routes and accommodating route changes as needed
- Preparing dispatch documents, as well as generating freight bills and invoices
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
- Keeping track of transportation regulations and laws to ensure that truck drivers comply
Water Inspector
City OF Houston
Houston, Tx
10.2017 - 07.2020
- Provide water service or discontinue water service to Public Utilities customers as requested
- Perform special readings and locate hard-to-find meters at customers' request
- Inspect and verify addresses served by individual meters to ensure accounts are properly billed
- Report any meter problems or discrepancies
- Respond to emergency requests to shut off water to avoid flooding
- Record daily work orders and daily work sheets; collect and enter data using spreadsheets and other reporting formats
- Stoop, bend, and kneel on concrete, dirt, and mud to read underground water meters; lift iron plates usually weighing 20 pounds or more 40 to 60 times per day
- Maintain all equipment and vehicles in proper working order to minimize delays due to downtime.
LightRail Operator
Metro
Houston, Tx
06.2016 - 10.2017
- Must pass all safety and training standards and obtain certification as a LRT Operator
- Operates LRV's in accordance with METRORail policies, procedures and rulebook
- Maintains METRORail schedules and running times
- Operates vehicle in the storage yard and into and out of the maintenance building
- Interacts with passengers in a professional manner, answers questions, provides information and addresses concerns of riders
- Operates radio system in accordance with set radio protocols and FCC regulations, notifying Train Control Center of appropriate information regarding emergency situations and other operational situations
- Inspect and Troubleshoots mechanical and electrical failures of vehicle using on board diagnostic equipment
- Utilizes circuit breakers, brake cutouts and bypass switches under the direction of Rail Supervisors and TCC as appropriate
- Performs LRV safety checks and inspections in accordance with set procedures
- Inspect and Operates electric and manual track switches as required
- Works flagging duties as assigned
- Assist in the acceptance and commissioning of new light rail vehicles and test operations
- Requires successful completion of Vehicle Familiarization Course for all light rail vehicles
- Successfully completes vendor-training courses for vehicle and wayside equipment as required
- Completes all accident/incident forms, logs and completes associated required paperwork
- Safely operates METRORail non-revenue vehicles
- Promotes safety awareness and other employee safety procedures in efforts to reduce or eliminate accidents.
Customer Service Specialist Floor Supervisor
Aon Hewitt
Houston
09.2012 - 04.2015
- Analyzes quality trends and makes recommendations to the Quality and Development Lead for educational improvements
- Facilitate monthly team meetings to ensure staff is updated on all Departmental changes/issues
- Call monitoring during available time to ensure quality standards are being achieved, and coaching agents
- Prepares weekly and monthly contact center reporting for call center agents
- Process orders and various requests for customers
- Delegates work assignments by assigning incoming orders to appropriate department in a timely manner
- Provide support and resolution to customer correspondence requests
- Identifies and resolves incoming service requests within stated service levels
- Communicates effectively with the customer for analysis/resolution of issues
- Provides weekly agent performance feedback to ensure sustainable improvement
- Applies knowledge of processes, equipment and system capability to set challenging individual and facility standards
- Supervise with training and development
- Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications
- Process associates payroll inquiries
- Research associates Garnishments inquiries
- Research and respond to benefit enrollment issues
- Effectively document and track contacts with participants, clients and vendor
- Ensures all escalated calls are handled and resolved, working with other departments as needed
Communications Transmitter
United States Navy
Houston, TX
01.2006 - 01.2014
- Operate the communications, radar and navigation equipment
- Track ships, aircraft and enemy missiles and communicate tactical information to supervisors and other operators who might need the information
Welder
United States Navy
Houston, TX
01.2006 - 01.2014
- Erecting steel bridges, tanks, buildings, towers and pre-engineered structures
- Fabricating, erecting, installing, fitting, welding and bolting structural steel shapes, plates and the built-up sections used in heavy construction
- Laying out, fabricating and installing sheet metal assemblies and systems
- Performing welding and metal cutting operations
- Installing and reinforcing steel concrete structures
- Reading and interpreting blueprints and preparing sketches for projects
- Making estimates of materials, labor, and equipment requirements
Yeoman
United States Navy
Houston, TX
01.2006 - 01.2014
- Schedule Management
- Monthly meetings coordination
- Quarterly Reports Per Units
- Uniform order organization
- Office management, record keeping and responsibility for information systems
- Job specific tasks, including daily routine paperwork, correspondence, and management of accounts
- Dealings with other staff or shipmates, whether in person or on the telephone
- Ability to work with minimal supervision
- Competence to meet deadlines and work under pressure
- Discretion and understanding the need for confidentiality
- Typing skills and expertise in the use of common office systems and software
Customer Service Specialist Team Leader
Clear Correct Inc
Houston, TX
01.2010 - 01.2011
- Assist clients via phone and email
- Respond to customer requests in a timely manner
- Sell product and place customer orders in computer system
- Provide customers with product and service information
- Identify, research, and resolve customer issues
- Follow-up on customer inquiries that are not immediately resolved
- Complete call logs and reports
- Research billing issues
- Research misapplied payments
- Recognize, document and alert the supervisor of trends in customer calls.
Education
Associate of Arts -
Prairie View A & M University
Prairie View, TX05.2009
Skills
- 45 Wpm
- Words Processing
- Filing and Data Archiving
- Telephone Reception
- Exceptional interpersonal communication skills, both written and verbal
- All Microsoft Works
- Strong ability to effectively multi-task in a fast-paced office environment
- Issue Resolution
- Quality Assurance
- Critical Decision-Making
- Freight Forwarding
- Logistics Management
- Route Planning
- Customer Relations
- Dispatch of Drivers
- Documentation and Paperwork
- Oral and Written Communications
Certification
- Life Insurance License
- CDL Class B
Personal Information
- Military Service Branch: Navy
- Military Service Rank: E4
Timeline
Truck Dispatcher
Freight Enterprise Solutions
07.2020 - Current
Water Inspector
City OF Houston
10.2017 - 07.2020
LightRail Operator
Metro
06.2016 - 10.2017
Customer Service Specialist Floor Supervisor
Aon Hewitt
09.2012 - 04.2015
Customer Service Specialist Team Leader
Clear Correct Inc
01.2010 - 01.2011
Communications Transmitter
United States Navy
01.2006 - 01.2014
Welder
United States Navy
01.2006 - 01.2014
Yeoman
United States Navy
01.2006 - 01.2014
Associate of Arts -
Prairie View A & M University
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