Ireland Combs
Hudson
Summary
Dynamic customer service professional with extensive experience excelling in client relations and communication. Proven ability to manage high-volume environments while maintaining exceptional attention to detail. Skilled in point-of-sale systems and fostering positive customer experiences, ensuring satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Hostess
Oak & Ember
Buxton
08.2024 - 04.2025
- Greeted guests warmly upon arrival, seating them promptly.
- Resolved any customer complaints or issues quickly and professionally.
- Assisted servers in bussing tables when needed during busy periods.
- Demonstrated strong interpersonal skills when interacting with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Monitored customer satisfaction levels throughout their meal experience.
- Provided menus to customers and answered questions regarding menu items.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Answered phones promptly to record and confirm reservations.
Dog Groomer
Lavish Dog Day Spa
Standish
04.2023 - 08.2024
- Handled cash transactions accurately when accepting payment from customers.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Ensured safety of animals at all times by following established safety protocols.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
Server
Portland Pottery
Portland
05.2022 - 12.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
Customer Service Representative
VCA Animal Hospital
Standish
02.2023 - 11.2023
- I greeted clients and patients, checked them in, and communicated with vets and techs about their next appointments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly, and communicated issues with veterinarians.
- Scheduled and confirmed appointments.
- Presented and explaining fees, including processing payments.
- Updated account information to maintain customer records. Including managing medical records, charts, reports, and correspondence.
- Answered questions regarding surgeries, treatments, and other products and services, including educating clients on pet care (i.e., heartworm prevention and flea and tick control).
Customer Service Representative
Cumberland Animal Clinic
Cumberland
11.2022 - 01.2023
- I greeted clients and patients, checked them in, and communicated with vets and techs about their next appointments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly, and communicated issues with veterinarians.
- Scheduled and confirmed appointments.
- Presented and explaining fees, including processing payments.
- Updated account information to maintain customer records. Including managing medical records, charts, reports, and correspondence.
- Answered questions regarding surgeries, treatments, and other products and services, including educating clients on pet care (i.e., heartworm prevention and flea and tick control).
Education
Some College (No Degree) - Psychology
Southern Maine Community College
Portland, MECertification - Paralegal Studies
CLS Legal
OnlineSkills
- Customer service expertise
- Hospitality and accommodation
- Attention to detail
- Strong interpersonal skills
- Time management
- High volume dining
- Phone etiquette
- Exceptional communication
- Point of sale systems
- Food running
- Cleanliness maintenance
ACTIVITIES
- Hiking with my dog
- Slacklining
- Rollerskating
- Embroidery
References
References available upon request.
Timeline
Hostess
Oak & Ember
08.2024 - 04.2025
Dog Groomer
Lavish Dog Day Spa
04.2023 - 08.2024
Customer Service Representative
VCA Animal Hospital
02.2023 - 11.2023
Customer Service Representative
Cumberland Animal Clinic
11.2022 - 01.2023
Server
Portland Pottery
05.2022 - 12.2023
Some College (No Degree) - Psychology
Southern Maine Community College
Certification - Paralegal Studies
CLS Legal
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