Ireland Griffin
Portland,OR
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Experience Manager
Sequence Health
11.2022 - 05.2024
- Campaign on behalf of patient's health to insurance for medication intervention to decrease obesity and other health debilitation
- Providing compassionate and empathetic care and communication to patients in vulnerable states of health.
- Established metrics to evaluate the success of various initiatives aimed at improving the overall member experience.
Server
Frog & Snail
04.2023 - 08.2023
- Collaborated with the kitchen team to expedite food orders and maintain a smooth workflow
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Member Experience Associate
CALIBRATE
09.2021 - 07.2022
- Advocating for member's health and wellness through submitting prior authorizations and appeals to insurance for various GLP-1 medication coverage
- Facilitating and supporting members by providing and delivering results through proactive communication and updates.
Client Service Consultant
WELLS FARGO
08.2019 - 09.2021
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Server
Lafayette Country Club
03.2019 - 09.2021
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Server
WILD BILL'S SPORT SALOON
04.2018 - 05.2019
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
SERVER
MAXWELL'S AMERICAN PUB
05.2017 - 04.2018
BARISTA
STARBUCKS COFFEE CORPORATION
06.2013 - 09.2017
Education
Bachelor of Science - Sport And Fitness Management
University of Minnesota
Minneapolis01.2019
Skills
- Guest Engagement
- Hospitality service expertise
- High-volume dining
- Strong Work Ethic
- Service prioritization
Certification
- Oregon Food Handler's Certification, 2343852
- Alcohol Service Permit, 894C7S
Availability
Open availability; except Tuesday mornings
References
- Chelsea Jensen, Team Lead, Sequence Health, 386-837-1493
- Macy Pilgrim, Food & Beverage Manager, Lafayette Country Club, 763-401-0747
Timeline
Server
Frog & Snail
04.2023 - 08.2023
Member Experience Manager
Sequence Health
11.2022 - 05.2024
Member Experience Associate
CALIBRATE
09.2021 - 07.2022
Client Service Consultant
WELLS FARGO
08.2019 - 09.2021
Server
Lafayette Country Club
03.2019 - 09.2021
Server
WILD BILL'S SPORT SALOON
04.2018 - 05.2019
SERVER
MAXWELL'S AMERICAN PUB
05.2017 - 04.2018
BARISTA
STARBUCKS COFFEE CORPORATION
06.2013 - 09.2017
Bachelor of Science - Sport And Fitness Management
University of Minnesota
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