IRELAND MAGRATH
Hobe Sound,FL
Summary
- Results-driven professional with strong leadership skills and a demonstrated ability to drive organizational growth
- Dynamic leader with a strategic mindset and a passion for driving innovation and continuous improvement in business operations.
Overview
3
3
years of professional experience
Work History
Child Care Provider
Di' Matteo Family
Palm City, FL
05.2024 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Lead Busser, Togo Food , Lead Hostess
Hog Snappers Shack and Sushi
Tequesta FL
01.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Cashier Team Lead
Islands Auto Spa
Hobe Sound, FL
07.2022 - 12.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Head Hostess
The Grille at Martins Landing
Hobe Sound, FL
08.2021 - 04.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
Education
IRSC
Stuart08.2024
HIGH SCHOOL DIPLOMA -
Penn foster
06.2024
Skills
- Excellent communication skills
- Strong organizational skills
- Attention to detail
- Empathy and compassion
- Ability to handle stressful situations
- Leadership
- Customer Service
- Team Building
- Open minded
- Eager to learn new information
Timeline
Child Care Provider
Di' Matteo Family
05.2024 - Current
Lead Busser, Togo Food , Lead Hostess
Hog Snappers Shack and Sushi
01.2023 - 06.2023
Cashier Team Lead
Islands Auto Spa
07.2022 - 12.2022
Head Hostess
The Grille at Martins Landing
08.2021 - 04.2022
IRSC
HIGH SCHOOL DIPLOMA -
Penn foster