IRELAND MAGRATH
Hobe Sound,FL
Summary
- Results-driven professional with strong leadership skills and a demonstrated ability to drive organizational growth
- Dynamic leader with a strategic mindset and a passion for driving innovation and continuous improvement in business operations.
Overview
3
3
years of professional experience
Work History
Child Care Provider
Di' Matteo Family
05.2024 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Lead Busser, Togo Food , Lead Hostess
Hog Snappers Shack and Sushi
01.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Cashier Team Lead
Islands Auto Spa
07.2022 - 12.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Head Hostess
The Grille at Martins Landing
08.2021 - 04.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
Education
IRSC
Stuart08.2024
HIGH SCHOOL DIPLOMA -
Penn foster
06.2024
Skills
- Excellent communication skills
- Strong organizational skills
- Attention to detail
- Empathy and compassion
- Ability to handle stressful situations
- Leadership
- Customer Service
- Team Building
- Open minded
- Eager to learn new information
Timeline
Child Care Provider
Di' Matteo Family
05.2024 - Current
Lead Busser, Togo Food , Lead Hostess
Hog Snappers Shack and Sushi
01.2023 - 06.2023
Cashier Team Lead
Islands Auto Spa
07.2022 - 12.2022
Head Hostess
The Grille at Martins Landing
08.2021 - 04.2022
IRSC
HIGH SCHOOL DIPLOMA -
Penn foster
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