Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ireland Morton

Athens

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Crisis Counselor role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
Certification

Work History

UPS Package Handler

UPS
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Retail Store Associate

UpCycle Ohio Thrift Store
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.

Doordash Driver

DoorDash
  • Followed all relevant traffic laws and safety regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.


Culinary Associate

Nelson Commons
  • Successfully balanced multiple tasks simultaneously while maintaining composure under pressure.
  • Established effective communication channels within the kitchen team, fostering a positive and collaborative work atmosphere.
  • Collaborated with team members to maintain a clean and organized work environment, ensuring optimal productivity.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.


Education

Bachelor of Arts - Human Biology

Ohio University
Athens, OH

Skills

  • Independent/Team collaboration
  • Product knowledge expertise
  • Time management
  • Customer service
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Customer satisfaction measurement
  • Relationship building
  • Customer relations
  • Prioritization
  • Building rapport

Certification

  • Independent Provider Training 2025-2028
  • Certified CPR, American Red Cross 2025-2027
  • National society of leadership and success

August 2019-2024

  • NSLS provides everything you need to build leadership, career skills and life skills for students
  • Groups
  • Live Positive March 2019-2024
  • This organization provides self-care activities for those trying to overcome the stresses of college, while promoting positive attitudes and peer connection

Languages

ASL
Limited Working

Timeline

UPS Package Handler

UPS

Retail Store Associate

UpCycle Ohio Thrift Store

Doordash Driver

DoorDash

Culinary Associate

Nelson Commons

Bachelor of Arts - Human Biology

Ohio University

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