Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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IRELL WALLACE

Sr. Sales/Customer Service Rep
Atlanta,GA

Summary

I have over 15 plus years in sales, as I am highly motivated, competitive and professional as well as, confident in my role as a sales account manager. I always look forward to a challenge as well as bringing my winning spirit to any team. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitoring competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.

Overview

13
13
years of professional experience

Work History

Sr. Manager

DVS Recovery
05.2022 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Recommended and implemented successful strategies to maximize revenue.

OBJECTIVE Sr. Account Manager

C2C Resources
  • Handled large accounts, as well as
  • Partnering with businesses, to sell our product and build strong relationships between businesses for the purpose of maximizing profit and handling their toughest clients with a significant amount of debt owed
  • Helping businesses to come together with a sufficient plan, to build their revenue back from past accounts, and to help gain back the trust that was lost
  • Building a strong pipeline, as well as effectively communicating throughout the entire sales cycle, and or process
  • Corresponded daily via email to businesses to receive all documentation of invoices for their customers who have not paid their debt owed.

Appointment Scheduler

Momentum solar
  • Responsible for scheduling consultations between sales staff and prospective clients
  • Ensuring that important meetings are booked for the sales team which included detailing dates, time, where solar panels would be installed, answering all preliminary questions to determine how interested they are in the solar products.

Customer Service Representative

CarMax
  • Performed online internet car sales to a wide range of customers.
  • Submitted finance applications daily for customers.
  • Reported feedback to customers from bank approvals.
  • Processed payments for customers.
  • Scheduled home deliveries, and express pick up for customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Business Account Manager

FLEETCOR
03.2022 - Current
  • Account managers are responsible for making and receiving calls to businesses who need financial assistance with fuel and maintenance cost.
  • Documenting company needs, as it relates to how they purchase fuel, how often they fuel, how many vehicles they have, what type of vehicles, and how much they spend on fuel.
  • Emailed potential prospects.
  • Completed and submitted applications.
  • Provided dunn and bradstreet grades, and all information regarding qualifying standards.
  • Set up fuel cards and pin numbers.
  • Managed accounts daily.
  • Increased credit limits.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.


Sr. Sales Consultant

Sales Concepts
01.2018 - 12.2018
  • 100 + Sales calls to businesses, who need a training program for their sales people.
  • 60+ emails to businesses who enquire about sales training program.
  • Created proposals for interested CEO's who want the program.
  • Ongoing marketing at a variety of trade shows.
  • Consistent verified training for our training courses.

Sr. Recruiter/Consultant

Post Op Recovery Solutions
03.2010 - 03.2014
  • Met monthly sales goals on a continuous basis.
  • Recruiter for medical staff.
  • Engaged in face to face consultations with perspective clients.
  • Provided education on cosmetic procedures.
  • Addressed clients needs and concerns.
  • Generated new consulting opportunities, by networking.
  • Documented all consultations in computer database.

Sales Rep/Insurance Agent

AFLAC
03.2012 - 03.2018
  • Helping to provide peace of mind and financial security
  • Providing Accident, Life, Critical Care, Short Term Disability
  • We approve and disburse payments for eligible claims.

Education

Associate - Surgical Technology

Cincinnati State Technical And Community College
Cincinnati, OH
06.1994

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University of Cincinnati
Cincinnati, OH

Skills

  • Time management
  • Branding
  • Human Resources
  • Telemarketing
  • Pricing
  • Data collection
  • Analysis skills
  • Project management
  • Microsoft Excel
  • Microsoft Word
  • Business Development
  • Inside sales
  • Dispatching
  • SEO
  • Banking
  • AS400
  • Cold calling
  • Public health
  • Merchandising
  • PeopleSoft
  • Event Planning
  • Proofreading
  • Upselling
  • Medical sales
  • Windows
  • Social media management
  • Taleo
  • SAP
  • Insurance Sales
  • Negotiation
  • B2B sales
  • Training & development
  • CRM software
  • Customer relationship management
  • Intake
  • Information security
  • HubSpot
  • Pardot
  • HTTPS
  • Typing
  • Medical terminology
  • Baking
  • Certifications and Licenses
  • Loan Officer
  • October 2007 to February 2010
  • GILA loan officer school for managers
  • Additional Information
  • Skills
  • B2B Sales
  • Customer Service, Finance, loans, RECEPTIONIST, RETAIL SALES
  • SKILLS
  • Microsoft Office Suites
  • Management
  • Sales
  • Customer Service
  • Self Starter
  • Loans
  • Finance

Accomplishments

  • RETAIL SALES (2 years)
  • CUSTOMER SERVICE (10+ years)
  • RECEPTIONIST
  • LOANS (3 years)
  • FINANCE (3 years)
  • SELF STARTER (10+ years)
  • MICROSOFT OFFICE (10+ years)
  • Account Management (10+ years)
  • CRM (10+ years)
  • Data Entry (5 years)
  • MS Office (10+ years)
  • Sales (10+ years)
  • Salesforce (3 years)
  • ATS (2 years)
  • Loan Officer Experience (3 years)
  • Recruiting (5 years)
  • Talent Acquisition
  • Critical Care Experience
  • Employee Orientation
  • Basic math (10+ years)
  • Workday (2 years)
  • Management (5 years)
  • Marketing (3 years)
  • Growing experience (5 years)
  • Computer Networking (5 years)
  • Interviewing (4 years)
  • Talent Management (3 years)
  • Kronos

Timeline

Sr. Manager

DVS Recovery
05.2022 - Current

Business Account Manager

FLEETCOR
03.2022 - Current

Sr. Sales Consultant

Sales Concepts
01.2018 - 12.2018

Sales Rep/Insurance Agent

AFLAC
03.2012 - 03.2018

Sr. Recruiter/Consultant

Post Op Recovery Solutions
03.2010 - 03.2014

OBJECTIVE Sr. Account Manager

C2C Resources

Appointment Scheduler

Momentum solar

Customer Service Representative

CarMax

Associate - Surgical Technology

Cincinnati State Technical And Community College

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University of Cincinnati

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IRELL WALLACESr. Sales/Customer Service Rep