Irely Moreno
Lehigh Acres,FL
Summary
Dedicated dental assistant with extensive experience in patient care and supporting dental procedures. Proven ability to effectively communicate and collaborate with diverse personalities, enhancing patient experiences and fostering a positive clinic atmosphere. Expertise in patient care coordination, procedural preparation, and strict adherence to infection control protocols, ensuring optimal safety and comfort during treatments. Aim to leverage skills to further enhance patient satisfaction and contribute to efficient clinic operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Desk/Office Maintenance
FAMILY DENTISTRY
Naples, FL
09.2023 - Current
- Answered phones, scheduled appointments, processed payments, assisted with insurance verification, and maintained treatment plans at the front desk.
- Performed sterilization, prepared rooms, took x-rays, and assisted the doctor with various dental procedures including crowns, bridges, partials, dentures, fillings, and simple extractions.
- Managed office cleanliness and ordered all necessary dental products.
Front Desk/Dental Assistant
APEX ENDODONTICS
FORT MYERS, FL
01.2022 - 01.2023
- Managed front desk operations including answering phones, scheduling appointments, and handling account receivables and collections.
- Prepared and maintained compliance documents for OSHA, HIPAA, and Stericycle, ensuring adherence to regulations.
- Assisted in dental procedures by prepping rooms, sterilizing equipment, and providing patient care and post-operative instructions.
Office Manager
LEHIGH GENERAL AND IMPLANT DENTISTRY
Lehigh, FL
01.2013 - 01.2019
- Offering total patient care while delivering a compassionate and proactive approach, continually providing patient and family with guidance to manage and resolve issues
- Compile comprehensive patient history
- Controlling total management systems including MS Word, MS Excel, and Dentrix
- Proactively scheduling employees for accurate Doctor-patient coverage
- Maintaining communication between the Doctor-staff-patient information system to enable a smooth transition in the treatment and collection process
- Maintain Quickbooks and checking balances as well as bill keeping
- Calculating and processing payroll
- Collaborate insurance requirements and other benefit concerns
- Provide information concerning Care Credit and other financial institutions to enable patients to achieve optimal oral care
- Select Accomplishments:
- - Educate patients and families on dental care issues
- - Deliver treatment plans regarding financial responsibilities pertaining to treatment
- - Manage Staff and all aspects of staffing issues
- - Ensure and validate production / collection requirements - Scheduling and planning maintenance
- - Bookkeeping
- - Payroll
- - Implement and present new policies
- - Coordinate Prosthodontic and Orthodontic understanding and scheduling
- - Manage Spanish speaking patient and coordinate Doctors and staff fluent in the language
Clinical Dentistry / Dental Radiology Instructor
HERITAGE INSTITUTE
Fort Myers, FL
01.2012 - 01.2013
- Educating students to become future professionals as Certified Dental Assistants
- Teach and review class policies
- Preparing lesson plans for each individual class
- Records attendance and grades for each individual student in the school database
- Grade assignments, student journals, CCDS, quizzes, Midterms, and Final Exams
- Select Accomplishments:
- - Create or adjust Power Point
- - Create Lesson Plans
- - Present Assignments
- - Record Attendance and Grades in Database
- - Create and teach Lab Assignments
- - Teach how to create Resumes in Computer Lab
- - Teach all aspects in Radiology
- - Teach Passing instruments and assistant chairside
- - Teach business assistant
Senior Assistant / Floor Manager
FORT MYERS DENTAL CARE
Lehigh, FL
01.2009 - 01.2012
- Providing complementing duties to ensure appropriate patient care
- Ensure accurate procedure set-up and smooth operatory flow
- Manage supplies and maintain supply controls to determine budgetary needs
- Producing laboratory functions such as whitening trays, models, bite blocks, and custom impression trays
- Manage floor requirements for a multi-doctor practice completing with smooth flow
- Select Accomplishments:
- - Welcome new patients
- - All aspects of radiology in dentistry
- - Present treatment plans and coordinate payment
- - Coordinate insurance requirements and ensure requirements are met
- - All aspects of sterilization protocol as set by OSHA
- - Phone conferences with patients and families
- - Coordinate all laboratory needs
- - Fabrication of single and multi-unit temporaries
- - Maintain all aspects of supplies while maintaining supply budgets
- - Providing patient knowledge on In-Office products and the need for them
- - Manage, train, and coordinate new assistant staff /sterilization staff
Education
Certified Dental Assistant Program -
ROBERT MORGAN EDUCATIONAL CENTER
FL01.2003
Advance Dental Assistant Placement -
ROBERT MORGAN EDUCATIONAL CENTER
FL01.2002
High School Diploma -
MIAMI SOUTHRIDGE SENIOR HIGH SCHOOL
01.2002
Skills
- Collaborative Patient Care
- Compassionate & Ethical
- Rapport Building & Relationship Management
- Bi-Lingual
- Microsoft Office
- Easy Dental
- Eaglesoft
- Dentrix
- Dexis
- Schick
- Softdent
- Quickbooks
- Kodak Imaging
- Invisalign Program
- Impression taking skills
- Oral health education
- HIPAA compliance
- Equipment sterilization
- Chairside assistance
- Instrument preparation
- Surgical setup
- Sanitation protocols
Certification
Certified Dental Assistant, 02/01/02, Radiological Health and Safety, 02/01/02, AHA CPR, 01/01/13, Support Course 'C', HIV and Hepatitis Certification, OSHA Continuing Education, Health Occupation Students of America, Invisalign Training Program, Jay Geir's Phone Training, 01/01/13, Microsoft Office, Easy Dental, Eaglesoft, Dentrix, Dexis, Schick, Softdent, Quickbooks, Kodak Imaging, Invisalign Program, Jay Geier's Scheduling Institute, Gary Kadi Training Program, Homoly Techniques Program
Personal Information
Title: Office Manager
Communityvolunteeractivities
- Dental Day, Miami, FL, Henry Coleman, D.D.S
- Veterans Administration Hospital, Miami, FL, Jose' Laracuente, D.D.S
- Dental Services, Miami, FL, Scott B. Ross, D.D.S., Beatriz E. Terry, D.D.S., M.S.
- Community Service Dental Day, Lehigh Acres, FL, Lehigh General and Implant Dentistry
- United Way Fundraising Project
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Dental Assistant/Front Desk/Office Maintenance
FAMILY DENTISTRY
09.2023 - Current
Front Desk/Dental Assistant
APEX ENDODONTICS
01.2022 - 01.2023
Office Manager
LEHIGH GENERAL AND IMPLANT DENTISTRY
01.2013 - 01.2019
Clinical Dentistry / Dental Radiology Instructor
HERITAGE INSTITUTE
01.2012 - 01.2013
Senior Assistant / Floor Manager
FORT MYERS DENTAL CARE
01.2009 - 01.2012
Certified Dental Assistant Program -
ROBERT MORGAN EDUCATIONAL CENTER
Advance Dental Assistant Placement -
ROBERT MORGAN EDUCATIONAL CENTER
High School Diploma -
MIAMI SOUTHRIDGE SENIOR HIGH SCHOOL
Similar Profiles
Christine MyersChristine Myers
Dental Hygienist at Family DentistryDental Hygienist at Family Dentistry
Kaylynn O'HalloranKaylynn O'Halloran
Dental Assistant at Family DentistryDental Assistant at Family Dentistry
Shannen TorresShannen Torres
Dental Assistant/Receptionist at FAMILY DENTISTRYDental Assistant/Receptionist at FAMILY DENTISTRY
Bewiska JosephBewiska Joseph
Babysitter at Family MembersBabysitter at Family Members
Dayana Cabrera MayoDayana Cabrera Mayo
ESE Paraprofessional at School District Of Lee CountyESE Paraprofessional at School District Of Lee County