IRELYN BRADY
Dallas,Tx
Summary
Dynamic Pre-litigation Case Manager with a proven track record at Vice Henley & Dilbeck, PLLC, specializing in client engagement and analytical problem-solving. Successfully spearheaded numerous case resolutions that significantly boosted client satisfaction and operational efficiency. Proficient in CRM systems and adept at relationship building, consistently transforming challenges into opportunities for growth. Dedicated to enhancing legal processes while maintaining a focus on client needs.
Overview
4
4
years of professional experience
Work History
Pre-litigation Case Manager
Vice Henley & Dilbeck, PLLC
09.2024 - Current
- Oversaw extensive client cases while ensuring information accuracy, consistent follow-ups, and optimal client satisfaction.
- Assessed settlement offers in collaboration with attorneys to determine practical resolutions for cases.
- Assessed case viability through analysis of medical documentation, liability factors, and policy terms.
- Attended client meetings to discuss case details and strategies.
- Initiated contact with outside parties regarding potential settlements or agreements.
Camp Instructor
United Spirit Association
06.2021 - 01.2024
- Create environments that prioritize safety and professionalism for learners.
- Designed performances aligning with Varsity standards and curriculum guidelines.
- Produced evaluations written in concise terms following routine assessments.
- Optimized athletic performance through comprehensive team coaching.
- Managed emergency situations calmly while following established protocols.
General Manager
Vintage Cotton Maui Tan & Style
08.2021 - 05.2022
- Oversaw the organization of appointments and bookings.
- Guided newly hired employees through the company's policies, procedures, and customer service benchmarks.
- Handled financial transactions maintaining accuracy.
- Ensured store cleanliness and organized product displays.
- Greet and assist customers with shopping needs, providing product information, answering inquiries, and resolving complaints.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Arts - English, Philosophy
The University of Alabama
05.2024
Associates of Arts - General Studies
Navarro College
05.2022
Skills
- Strong Organizational Abilities
- Effective Time Management
- Strong written and verbal communication skills
- Analytical Problem-Solving
- Relationship Building
- Detail Management
- Client communication
- Mediation and Conflict Resolution
- Research Skills
- Relationship selling
- Customer service
- Client service
- Negotiation tactics
- CRM proficiency
- Contact follow-up
- Client engagement
Accomplishments
- Dean's List- Fall 2022, Spring 2023, Fall 2023, Spring 2024
- President's List- Fall 2020, Spring 2021, Fall 2021
- Tutwiler Opportunity Scholarship- 2022, 2023
- Cheerleading Grand Collegiate National Champion- 2022
- Cheerleading Collegiate Bronze and Silver Medalist- 2021
- Phi Theta Kappa Honors Society
Affiliations
University of Alabama Cheerleader:
Demonstrated exceptional leadership, teamwork, and enthusiasm while promoting school spirit and supporting university athletics at numerous events. Contributed over 100 hours of volunteer work, strengthening community engagement and fostering positive relationships between the university and local organizations.
Navarro College Cheerleader:
Competed in multiple championship events, showcasing resilience, discipline, and the ability to perform under pressure. Attended and supported countless school events, fostering team collaboration, boosting school morale, and driving school pride.
University of Alabama Pre-Law Student Association:
Actively engaged in an exclusive campus organization that fosters professional development and networking opportunities for students pursuing legal careers, while honing skills in leadership, communication, and strategic problem-solving.
Social Media Influencer and Content Creator:
Successfully negotiated and secured high-value paid brand partnerships and sponsorships with leading industry giants, driving significant brand awareness and revenue growth through targeted campaigns and strategic collaborations.
Timeline
Pre-litigation Case Manager
Vice Henley & Dilbeck, PLLC
09.2024 - Current
General Manager
Vintage Cotton Maui Tan & Style
08.2021 - 05.2022
Camp Instructor
United Spirit Association
06.2021 - 01.2024
Bachelor of Arts - English, Philosophy
The University of Alabama
Associates of Arts - General Studies
Navarro College