Perfect, dedicated team player., Disiplined, Fast Learner, Profesional and Mature, Determineted, Strong problem sorver, Results oriented
Overview
13
13
years of professional experience
Work History
Led Dispatcher
Peabody MaUSpack Logistics Lcc
04.2017 - 09.2017
Dispatcher in weekends on the night shift and during the days.
I was filling in for my General Menager on the days that he needed to be
in other locations of our company in his absence i was doing all the daily
work that needed to be covered.
With that included, answering the
phones, dealing with our custumers , make sure all our deliverys are
gooing out and be done in specific of time.
Monitoring all the route
drivers and make sure everything is on time and with no issues.
Dealing with the complains and take the right decisions.
Registering all the jobs in the stat log and on the books.
Dispatcher
rth Party Logistics Lcc
, Ma
10.2016 - 03.2017
Indipendent Contractor
Peabody4rth Party Logistics Lcc
, Ma
02.2015 - 03.2017
Delivery Medications for this company in the Nursing Homes in all over
the state of Massachussets, for order ondemand and for scheduled routes.
Selling Life insurance to all our customers, that mostly were part of the
unions from Police, Teachers, Firefighters and big constructions copanys.
This is my first real job in USA and I did learn a lot what customur
services means.
I head to call the Union member, book an appointment
and then go in his/her house and do the presentation abot all the
products.
Licensed Agent
American Income Life Insurance
Fordham, Wilmington, Ma
01.2016 - 04.2016
Coordinating, monitoriting supervizing and make sure all departments
have all they needed so the performace can be 100%.
Hiring, supervising
all specialist for high eficency in my department.
Superintendent of Interior
Services.
Senior
Ministry of Energy
Tirane, Albania, Albania
11.2012 - 08.2013
Technical
- 12 Muhamet Gjollesha, Coordinating all departament functios for the team of 728 employees.
Maintained detailed administative, records, about discipline at the end of
the day i can see the progress on the people that we needed to promote
and make sure that in our team there is no place for unprofesionaI and
mistakes.
On my direction and my decisions to promote the right people
and let go the lazy people, the level of oil product in the field went up
and for that reasons i got promoted in another job, in another institution
same Ministry of Albanian Goverment.
Superintendent of Human
Resorces
Albpetrol Sh.a Energytic Ministry
- Patos ,Goverment Of Albania.
Albania.
Teacher of Math
Fier, Albania, Albania
01.2007 - 10.2012
Teaching all the programs of mathematics for the students of 1rst , 2nd,
3rd years of high school.
Give them home works and exams for each
month and make sure that all the students having progress so the class its
united and developing in the same time as a class group.
Verri,"Vasil Sota".
Administrative assistant
Objective
10.2004 - 06.2005
In Human Resources, managing dispatching, customer services and a perfect team
player.
Dispatching
Menaging supervising all shifts, and make sure everything
was in order and in compilaince with our Customer.
Hiring process, training drivers and dispatchers, make studies for the
scheduled routes and get them aproved from our Customers Omnicare Ma.
Dealing with the complains and take the right decisions exactly in that
moment with determination.
Education
Bachelor Businnes Administration - Management
the Centre of Evaluations, U.S University or College, University Of Vlora
Timeline
Led Dispatcher
Peabody MaUSpack Logistics Lcc
04.2017 - 09.2017
Dispatcher
rth Party Logistics Lcc
10.2016 - 03.2017
Licensed Agent
American Income Life Insurance
01.2016 - 04.2016
Indipendent Contractor
Peabody4rth Party Logistics Lcc
02.2015 - 03.2017
Senior
Ministry of Energy
11.2012 - 08.2013
Teacher of Math
01.2007 - 10.2012
Administrative assistant
Objective
10.2004 - 06.2005
Bachelor Businnes Administration - Management
the Centre of Evaluations, U.S University or College, University Of Vlora
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
<ul>
<li>Led development of multiple interlibrary loan projects as primary technical expert.</li>
<li>Collaborated with cross-functional teams to deliver scalable, robust solutions.</li>
<li>Conducted comprehensive analysis of legacy codebase, uncovering undocumented functionality.</li>
<li>Identified and resolved critical bugs through exceptional problem-solving skills.</li>
<li>Worked extended hours to ensure successful project completion, resulting in promotion.</li>
<li>Successfully navigated technical challenges during Spring and Java migration projects.</li>
<li>Led pilot initiatives for migrating legacy Python applications to Java architecture.</li>
<li>Mentored engineers across various levels, receiving formal recognition for contributions.</li>
</ul> at OCLC Inc<ul>
<li>Led development of multiple interlibrary loan projects as primary technical expert.</li>
<li>Collaborated with cross-functional teams to deliver scalable, robust solutions.</li>
<li>Conducted comprehensive analysis of legacy codebase, uncovering undocumented functionality.</li>
<li>Identified and resolved critical bugs through exceptional problem-solving skills.</li>
<li>Worked extended hours to ensure successful project completion, resulting in promotion.</li>
<li>Successfully navigated technical challenges during Spring and Java migration projects.</li>
<li>Led pilot initiatives for migrating legacy Python applications to Java architecture.</li>
<li>Mentored engineers across various levels, receiving formal recognition for contributions.</li>
</ul> at OCLC Inc
<ul>
<li>Led a cross-functional team on the development and delivery of a custom CMS platform for <strong>Jagran New Media</strong>, streamlining editorial workflows and improving content publishing efficiency.</li>
<li>Managed end-to-end project lifecycle: sprint planning, backlog grooming, resource allocation, task prioritization, and delivery tracking.</li>
<li>Acted as the main point of contact between internal teams and client stakeholders.</li>
<li>Conducted product demos, client visits, and requirement walkthroughs.</li>
<li>Took ownership of UAT planning, coordination, and successful sign-offs.</li>
<li>Led the QA team and ensured high product quality through thorough manual and automation testing strategies.</li>
<li>Prepared technical documentation, project updates, and reporting dashboards for internal and client use.</li>
</ul> at Tatvic Analytics Pvt. Ltd.<ul>
<li>Led a cross-functional team on the development and delivery of a custom CMS platform for <strong>Jagran New Media</strong>, streamlining editorial workflows and improving content publishing efficiency.</li>
<li>Managed end-to-end project lifecycle: sprint planning, backlog grooming, resource allocation, task prioritization, and delivery tracking.</li>
<li>Acted as the main point of contact between internal teams and client stakeholders.</li>
<li>Conducted product demos, client visits, and requirement walkthroughs.</li>
<li>Took ownership of UAT planning, coordination, and successful sign-offs.</li>
<li>Led the QA team and ensured high product quality through thorough manual and automation testing strategies.</li>
<li>Prepared technical documentation, project updates, and reporting dashboards for internal and client use.</li>
</ul> at Tatvic Analytics Pvt. Ltd.