IRENA FRANKO
Ljubljana
Summary
Experienced software tester with a proven track record of delivering high-quality testing services to clients across various industries. Proficient in manual testing methodologies, with expertise in identifying defects, providing actionable feedback, and ensuring software quality. Skilled in
collaborating with cross-functional teams and stakeholders to achieve project goals and objectives.
Overview
15
15
years of professional experience
Work History
QA Test Engineer
Applause
09.2021 - Current
- Writing comprehensive test plans and test cases to validate software functionality, performance, and usability.
- Conducting manual testing across multiple platforms, devices, and browsers to ensure compatibility and optimal user experience. - Identify, document, and prioritize software defects using designated bug tracking systems (e.g., Jira) and collaborate with development teams to facilitate timely resolution.
- Work closely with project managers, developers, and other stakeholders to understand project requirements, define testing objectives, and ensure alignment with business goals.
- Participate in test cycles, regression testing, and release validation to verify the stability and reliability of software products under various scenarios. - Continuously evaluate and enhance testing processes, methodologies, and tools to improve efficiency, effectiveness, and overall testing capabilities.
- Provide clear and concise feedback to clients and project teams regarding software quality, usability issues, and recommended improvements.
- Stay updated on industry trends, emerging technologies, and best practices in software testing to maintain expertise and contribute to the advancement of testing practices within the organization.
User support coordinator
Žito d.o.o.
09.2012 - Current
- Working with employees to identify computer faults
- Advising employees about how to correct problems
- Logging calls and keeping records of previous employees contacts
- Running reports on common trends to identify underlying problems
- Tracking work in progress
- Updating ʻknowledge banksʼ that employees can view online to try and solve common problems themselves
- Making arrangements to call out a field engineer to visit the employees if they are unable to fix the problem
- Group policy management
- Active directory management
- Advanced MS Office knowledge
- Advanced MS OS knowledge
- Conducted MS Excel training for employees
- Team work, team coordination
TTL (Test Team Lead)
Applause
11.2018 - 09.2021
- Led a team of testers to execute testing projects and meet client expectations.
- Managed test cycles, assigned tasks, and ensured timely delivery of testing services.
- Acted as a liaison between testers, project managers, and clients to facilitate communication and resolve issues.
- Mentored junior testers and provided guidance on testing best practices and methodologies.
QA tester
Applause
11.2016 - 11.2018
- Conducted manual and exploratory testing of software applications and websites.
- Identified and reported software defects using uTest's testing platform.
- Participated in test cycles and bug bashes to validate software functionality and performance for.
Helpdesk, student job
Žito d.o.o.
10.2009 - 08.2012
- Work and tasks of the first level of user support
- Error troubleshooting when working with IT equipment
- Implementation of training for employees of MS Excel
- Creating the User's Guide for various things (mail, installations...)
- Installation of IT hardware and software
Education
B. A. A. Business informatics -
Visoka šola za poslovne vede
10.2016
Skills
- MS Office suite
- Manual Testing
- Usability Testing
- Test Case Design and Execution
- Defect Tracking and Management
- Mobile and Web Testing
- Cross-Browser and Cross-Platform Testing
- Debugging and Troubleshooting
- Test Data Management and Environment Setup
Languages
Slovenian
English
Croatian
Personality Skills
- Attention to Detail
- Analytical Thinking
- Problem Solving
- Time Management
- Communication
- Teamwork
- Adaptability
- Creativity
- Critical Thinking
- Leadership
- Organization
- Patience
Timeline
QA Test Engineer
Applause
09.2021 - Current
TTL (Test Team Lead)
Applause
11.2018 - 09.2021
QA tester
Applause
11.2016 - 11.2018
User support coordinator
Žito d.o.o.
09.2012 - Current
Helpdesk, student job
Žito d.o.o.
10.2009 - 08.2012
B. A. A. Business informatics -
Visoka šola za poslovne vede
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