Summary
Overview
Work History
Education
Skills
Timeline
Generic

IRENA GREEN

Riverview,FL

Summary

Safety-focused and customer-oriented professional transitioning into the trucking industry after 12+ years in customer service and claims management. Recently obtained CDL Class A license and trained in safe driving practices, route planning, and DOT compliance. Skilled at building rapport, solving problems under pressure, and ensuring timely, accurate deliveries.

Overview

8
8
years of professional experience

Work History

Owner/Operator Truck Driver

A-N-L Logistics & Transport
01.2023 - 01.2024
  • - Supported delivery operations, including loading/unloading and safe handling of goods.
  • - Practiced defensive driving techniques and route efficiency.
  • - Experience navigating with Google maps, MapQuest and mobile GPS systems
  • - Communicated with dispatchers and customers regarding ETAs and delays.
  • - Used inventory program to check in packages & items.
  • - Learned proper logbook maintenance and compliance documentation.
  • - Operated equipment pallet jackets, hand trucks and breakdowns.
  • 1.5 years

Lead Customer Service Representative

Tampa Electric (TECO)
01.2016 - 01.2023
  • - Managed high-volume calls & inquires.
  • - Resolved client concerns quickly while ensuring compliance with policies.
  • - Trained and mentored staff to improve efficiency and service quality.
  • - Maintained detailed case documentation for regulatory requirements.
  • 6.5 years

Education

Tampa Truck Driving School
Tampa, FL
01.2025

High School Diploma -

Howard W. Blake Highschool
Tampa, FL
05-2006

Skills

  • Licenses & Training
  • - CDL (Class A), FL, 2025
  • - HAZMAT / Tanker Endorsement
  • - Triples/Doubles Endorsement
  • - Permit School Bus/Passengers Endorsement
  • - DOT Regulations & Compliance
  • - Transportation Worker Identification Credential (TWIC Card)
  • - Load Securement & Vehicle Inspection
  • - Route Planning & GPS Navigation
  • Customer Service Skills
  • - Active Listening & Communication
  • - Problem Resolution & Conflict Management
  • - Time Management
  • - Adaptability in Fast-Paced Environments
  • Technical Skills
  • - GPS & Fleet Management Tools
  • - Inventory & Documentation Accuracy
  • - Safety & Emergency Protocols
  • Additional Strengths
  • - Flexible Schedule Availability
  • - Clean Driving Record
  • - Team Collaboration

Timeline

Owner/Operator Truck Driver

A-N-L Logistics & Transport
01.2023 - 01.2024

Lead Customer Service Representative

Tampa Electric (TECO)
01.2016 - 01.2023

Tampa Truck Driving School

High School Diploma -

Howard W. Blake Highschool

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IRENA GREEN