Senior Business Processing Specialist
American Financial & Automotive, An Assurant Co.
The Woodlands, Texas
01.2014 - Current
- Checks documentation for accuracy and validity on consistently updated operating systems.
- Carries out administrative tasks by communicating with clients and dealerships via emails and phone calls on average of 70 per day.
- Processes and records new policies and claims.
- Posts payments to accounts and maintains records.
- Calculates adjustments, premiums, and refunds.
- Performed average monthly completion of 32% of total contract processing.
- Responsible for training all employees in web platform both in office and via zoom.
- Acts as SE Admin subject matter expert, answering internal and external questions and inquiries.
- Creates and updates department procedures for all employees.
