Summary
Overview
Work History
Education
Skills
Timeline
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Irena Ramer

Cincinnati,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Adaptability and willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Baker

Panera Bread
11.2017 - 11.2018
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers
  • Trained and supervised new employees on bakery operations and procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Determined baking times for various items.
  • Prepared dough for variety of pastries, cakes and breads

Cash Logistics Processor

Brinks, Inc.
05.2013 - 02.2015
  • Prepared outbound currency orders and replenishments.
  • Processed, verified and reconciled inbound and outbound currency transactions.
  • Completed data entry for currency transactions.
  • Counted, verified and reported currency inventory daily.
  • Prepared bank deposits and corporate cash shipments.
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Entered figures using 10-key calculator to compute data quickly.

Member Service Representative

CINCO Family Financial Center Credit Union
03.2012 - 05.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Maintained and managed customer files and databases.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.

Barista and Food Service

Starbucks/Target
02.2011 - 06.2011
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.

Teller Service Representative

PNC Bank
01.2004 - 08.2010
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Assisted with training of new tellers on policies and procedures.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Referred customers to other banking departments for specialized services.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Converted and maintained foreign currency exchanges

Education

Associate Of Applied Science - Dietetics

Cincinnati State Technical And Community College
Cincinnati, OH

Associate Of Applied Science - Medical Laboratory Technology

Cincinnati State Technical And Community College
Cincinnati, OH

Skills

  • Customer Service
  • Adaptive and Creative
  • Excellent Math Skills
  • Problem-solving
  • Adaptability
  • Equipment maintenance
  • Scaling recipes
  • Cleanliness standards
  • Active Learning
  • Temperature Monitoring
  • Attention to Detail
  • Cooking Machinery Operation
  • Supply Ordering
  • Preventive Maintenance
  • Kitchen Equipment Operation
  • Food Safety
  • Opening and Closing Duties
  • Inventory management
  • Baking techniques
  • Temperature control
  • Reliable and Responsible
  • Hand Painting and Airbrushing
  • Team Training
  • Oven Operation

Timeline

Baker

Panera Bread
11.2017 - 11.2018

Cash Logistics Processor

Brinks, Inc.
05.2013 - 02.2015

Member Service Representative

CINCO Family Financial Center Credit Union
03.2012 - 05.2013

Barista and Food Service

Starbucks/Target
02.2011 - 06.2011

Teller Service Representative

PNC Bank
01.2004 - 08.2010

Associate Of Applied Science - Dietetics

Cincinnati State Technical And Community College

Associate Of Applied Science - Medical Laboratory Technology

Cincinnati State Technical And Community College

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Irena Ramer