Irene Afoakwah
Laurel,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
In-Home Caregiver
Comfort Keepers Home Care
Rockville MD, MD
10.2021 - 05.2023
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Transported clients to doctor's appointments and errands.
- Documented client progress in charts and logbooks.
- Followed care plan and directions to administer medications.
- Monitored client's well-being, safety and comfort under physician direction.
Receptionist Clerk
Red Roof Inn Hotel
Laurel MD, MD
08.2019 - 12.2021
- Pulled and organized requested documentation.
- Worked with office manager to attain operational goals.
- Reviewed and efficiently processed files each day in busy environment.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
Cashier Team Lead
Taco Bell Restaurant
Laurel , MD
12.2016 - 01.2019
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associate of Science - Nursing Practice
The Community College of Baltimore County
Catonsville, MD12.2024
Skills
- Prescribed Exercises
- First Aid and CPR
- Records Management
- Patient Progress Documentation
- Report Preparation
- Daily Charting
REFERENCES
Stephen Frank Nyann- Supervisor of Red Roof Inn
sfnyann@gmail.com, 240-576-3456
Mindi Fannoney- Supervisor of Comfort Keepers- 240-523-8976
Timeline
In-Home Caregiver
Comfort Keepers Home Care
10.2021 - 05.2023
Receptionist Clerk
Red Roof Inn Hotel
08.2019 - 12.2021
Cashier Team Lead
Taco Bell Restaurant
12.2016 - 01.2019
Associate of Science - Nursing Practice
The Community College of Baltimore County
Similar Profiles
Destiny HarvelDestiny Harvel
Nursing Aide at Comfort Keepers Home CareNursing Aide at Comfort Keepers Home Care
Yashika CulpepperYashika Culpepper
Caregiver at Comfort Keepers Home CareCaregiver at Comfort Keepers Home Care
Nadra BinghamNadra Bingham
Director of Sales at Comfort Keepers Home CareDirector of Sales at Comfort Keepers Home Care
Lea MillerLea Miller
Case Manager/Patient Scheduler at Comfort Keepers Home CareCase Manager/Patient Scheduler at Comfort Keepers Home Care
Lonell WilliamsonLonell Williamson
Senior Closeout Specialist - Project Manager at Jefferson Solutions – Department of Transportation Federal Railroad AdministrationSenior Closeout Specialist - Project Manager at Jefferson Solutions – Department of Transportation Federal Railroad Administration