Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Irene Aguilera

Shafter

Summary

Dynamic and dedicated customer service representative with a passion for delivering exceptional service. Highly motivated professional with proven experience in fostering positive customer relationships and effectively resolving issues. Authorized to work in the US for any employer, committed to excellence and proactive problem-solving. Eager to contribute skills and enthusiasm to enhance customer satisfaction and drive business success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Warehouse worker

Amazon
08.2024 - Current
  • Monitored workflows to identify discrepancies and optimize efficiency.
  • Enhanced processes through strategic problem-solving.
  • Loaded trucks efficiently to optimize space and ensure safe transport.

Stocker

Walmart
10.2021 - 08.2022
  • Maintained optimal product availability through regular restocking.
  • Managed and organized inventory efficiently.
  • Executed adjustments to pricing structures.
  • Managed cash register operations and maintained balanced cash drawer.

Manager

Fleet Genius
07.2012 - 04.2021
  • Oversaw operations of local site with a team of over two employees.
  • Handled management of office tasks, payroll, inventory, and billing.
  • Oversaw the scheduling and routing of deliveries to ensure timely arrivals.
  • Operated 16ft truck and stinger for efficient delivery services.
  • Managed manifest sheets and coordinated runs to landfill.

Customer Service Representative

Onstar
03.2010 - 01.2012
  • Managed incoming calls on a daily basis.
  • Offered navigational assistance to enhance route efficiency.
  • Performed system diagnostics.
  • Delivered exceptional support to customers, ensuring satisfaction and loyalty.

Education

GED - Basic Classes

Fontana High School
Fontana, CA
06.1999

Trade School - Security

San Diego Job Corps
Imperial Beach, CA
03.1998

Skills

  • Pallet Jack/ forklift
  • Retail Sales (2 years)
  • Communication skills
  • Inventory Control (10 years)
  • Stocking
  • Cash register
  • Computer skills
  • English
  • Payroll (10 years)
  • Cash Handling (5 years)
  • Operations management
  • Supervising Experience (10 years)
  • Basic math
  • Payroll
  • Management (10 years)
  • Data collection
  • Leadership
  • Load & unload
  • Office management
  • Driving (10 years)
  • Customer support
  • Pricing
  • Load & Unload (2 years)
  • Cash handling
  • Delivery Driver Experience (10 years)
  • Guest services
  • Microsoft Word (10 years)
  • Warehouse Experience (2 years)
  • Assistant Manager Experience (3 years)

Certification

  • Personal Lines License
  • Driver's License

Languages

English - Expert

Additional Information

Thank you for taking the time to consider me for the opportunity to join your company.

Timeline

Warehouse worker

Amazon
08.2024 - Current

Stocker

Walmart
10.2021 - 08.2022

Manager

Fleet Genius
07.2012 - 04.2021

Customer Service Representative

Onstar
03.2010 - 01.2012

GED - Basic Classes

Fontana High School

Trade School - Security

San Diego Job Corps

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