Irene Alcala
Norwalk,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
Payroll Administrator
Servicon Systems, Inc
Culver City, CA
06.2008 - 10.2013
- Enter timesheet hours into ADP time and attendance portal and made adjustments to create accurate database for payroll processing functions.
- Enter time off request sick, vacation, bereavement and jury duty hours for payroll processing.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Process Direct deposit.
- Update address, W4 and DE 4 withholding changes.
- Process payroll garnishment such as tax liens and child support orders.
- Responded to employees inquiries to provide information regarding payroll deductions and related issues.
- Provide excellent customer services by addressing the employees inquires about their pay checks in a timely manner.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed manual checks for missing hours, for regular, overtime and time off to employees in accordance with company policies.
- Provide reports to Executive, Human Resources and Operation Managers as requested.
- Conduct regular audits of payroll data to identify discrepancies and ensure compliance with state regulations.
- Assist as a backup for receptionist by answering phone calls.
Sales Associate
Wickes Furniture
Cerritos, CA
06.2004 - 06.2008
- Oversee store operations.
- Human resources responsibilities such as processing new hires and back ground checks.
- Handled account receivables and credit card charge back transactions efficiently, while adhering to company policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Operation Manager
Homelife Furniture Corporation
Brea, CA
05.1995 - 06.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled account receivables, accounts payable, credit card charge back per company policies.
- Process payroll through Payroll Solar and ADP.
- Assisted in sales consultations and provided suitable options based customer needs.
- Provided great customer service by answering customers questions through in-person, phone and e-mail.
Office Manager
Target
South Gate, CA
03.1990 - 05.1995
- Provided assistance to human resources representative by answering phones and daily store activities.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Associate of Arts - Liberal Arts And General Studies
Cerritos College
Cerritos, CA05.1997
High School Diploma -
Dominguez High School
Compton, CA06.1988
Skills
- Payroll Processing
- Timekeeping Management
- Excel proficiency
- Microsoft Office
- Employee Relations
- Customer Service
- ADP Workforce Now
- Kronos
- Payroll Solar
- Multitasking Abilities
- Team Player
- Self Directed
- Detail Orientated
- Bi-lingual
Timeline
Payroll Administrator
Servicon Systems, Inc
06.2008 - 10.2013
Sales Associate
Wickes Furniture
06.2004 - 06.2008
Operation Manager
Homelife Furniture Corporation
05.1995 - 06.2021
Office Manager
Target
03.1990 - 05.1995
Associate of Arts - Liberal Arts And General Studies
Cerritos College
High School Diploma -
Dominguez High School