Irene Allain
Riverside,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead of Child Nutrition Services Worker 2
CNUSD El Cerrito Middle School
08.2019 - Current
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Tracked meal purchases and accepted payments at cash register.
- Prepared ingredients and recipe components ahead of time.
- Received and stored incoming supplies according to procedures.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served food according to temperature, safety and presentation guidelines.
- Cleaned and sanitized surfaces, tools and equipment.
- Operated kitchen equipment according to safety guidelines.
- Set up advertising signs and displays on shelves, counters and tables.
- Addressed customer complaints and inquiries to verify satisfaction.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Worked fast to complete tasks and meet daily deadlines.
- Reported defective products or machinery to supervisor.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and opening and closing procedures.
- Quickly and accurately counted drawers at start and end of each shift.
- Used POS system to enter orders, process payments serve students
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Child Nutrition Services Worker 1
CNUSD - Dr. Augustine Ramirez Intermediate School
02.2016 - 08.2019
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reported defective products or machinery to supervisor.
- Worked fast to complete tasks and meet daily deadlines.
- Worker POS touch screen, cash,end of day counting drawer
- Work Window
- Serve and atten Students/Staff
- Specialized in establishing and maintaining customer relation
- Prep and prepare, serve, bake,clean and sanitize work area
Teacher Assistant
First Christian Nursery School
12.2006 - 09.2016
- Assisted teachers with supervision and care of group of 24 children.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Lesson plans/Reports
- Motivate/encourage
- organized meals for the school when Lunch Lady was out sick
- prep and prepare, serve, clean and sanitize work area
Cashier/Floor Assistant
Lowes Home Improvement Store
04.2005 - 12.2006
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
CAshier/Drive-Thru Cashier
McDonalds
05.2003 - 06.2004
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Criminal Justice
Westwood College
Upland, CA10-2011
No Degree - Early Childhood Development Courses
University of California
CA06-2006
High School Diploma -
La Sierra High School
Riverside, CA06-2004
Skills
- Being reliable
- Highly self-Motivated
- Works well in a Challenging Environment with Minimal Supervisions
- Works well in a Challenging Environment with Minimal Supervisions
- Proficient at Mufti Tasking
- Resourceful Team player with a can-do attitude
- Knowledge in Word, power point Excel
- Communicating effectively
- Providing solutions to problems
- Managing many tasks and timelines at once
- Anticipating needs
- Overseeing employees and projects
- Integrity
- Showing up on time
- Honoring your commitments, including deadlines
- Being honest
- Adhering to company and legal standards
- Reporting misconduct
- Troubleshooting the problem to identify the source of the issue
- Deciding what materials information are necessary to solve the problem
- Determining the appropriate steps to take
- Resolving the problem efficiently and cost-effectively
- Empathy
- Compassion
- Respect
- Encouragement
Certification
ServSafe Certification 3/01/23-3/01/28
Timeline
Lead of Child Nutrition Services Worker 2
CNUSD El Cerrito Middle School
08.2019 - Current
Child Nutrition Services Worker 1
CNUSD - Dr. Augustine Ramirez Intermediate School
02.2016 - 08.2019
Teacher Assistant
First Christian Nursery School
12.2006 - 09.2016
Cashier/Floor Assistant
Lowes Home Improvement Store
04.2005 - 12.2006
CAshier/Drive-Thru Cashier
McDonalds
05.2003 - 06.2004
ServSafe Certification 3/01/23-3/01/28
Bachelor of Science - Criminal Justice
Westwood College
No Degree - Early Childhood Development Courses
University of California
High School Diploma -
La Sierra High School
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