IRENE ALVARADO
Business Administrator
Arlington,TX
Summary
Focused Business Administrator aiming to leverage advanced knowledge of process optimization and business operations acquired over 13 years of successful performance in the business landscape. Resourceful and passionate with an aptitude for networking and building strong industry connections.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Business Administrator
Self-Employed/Co-owner
Arlington, TX
01.2020 - Current
- Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Prepared operational and salary budgets.
- Maintain payroll information by calculating salaries, rate changes, retroactive adjustments, overtime, bonus and termination using Quickbooks Online.
- Update employee files with new details such as changes in address or salary levels.
- Process new hire paperwork and documents.
- Maintain employee privacy and protect payroll operations by keeping all information confidential.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- 9 years of analyst experience.
Quantitative Analyst II
Mr.Cooper DBA Nationstar Mortgage
Lewisville, TX
03.2018 - 12.2019
- Maintained tactical control of project timelines to keep teams on task and achieve schedule targets.
- Partnered with project team members to identify and quickly address problems.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Documented project progress to fulfill project requirements and establish traceability.
- Updated senior leaders on progress and roadblocks.
- Developed tables, views and materialized views using SQL.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Portfolio Oversight Specialist
Nationstar Mortgage
Lewisville, TX
01.2016 - 03.2018
- Developed spreadsheet models for diverse projects and analysis.
- Created and maintained models, charts and reports.
- Facilitated portfolio performance review and implemented new strategies.
- Performed reviews to refine policies and develop recommendations for improvement.
- Supported leaders with special projects and additional job duties.
Account Services Analyst Sr
Nationstar Mortgage
Lewisville, TX
01.2015 - 01.2016
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Used SQL to create reports to keep senior management informed of operations and progress of compliance efforts.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
- Developed or tracked quality metrics.
- Wrote or updated standard operating procedures, work instructions or policies.
Senior Loan Servicing Risk & Controls Analyst
Nationstar Mortgage
Lewisville, TX
01.2013 - 01.2015
- Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
- Produced and analyzed scorecards and other performance management tools to identify and mitigate risk exposure and monitor progress towards stated project goals.
- Engaged in complex data analytics, quality assurance and database management to quantify and substantiate observations and lend credence to proposed operational enhancements.
- Complied with established internal controls and policies.
- Established and checked coding procedures, monitored reports and updated internal files.
Quantitative Analyst I
Nationstar Mortgage
Lewisville, TX
01.2011 - 01.2013
- Project Management
- Determine and define project scope and objectives
- Develop and manage a detailed project schedule and work plan
- Monitor progress and make adjustments as needed
- Provide project updates on a consistent basis to Senior Management
- Possess the ability to interact with various levels of management
- Provide timely reporting and ad hoc support to various departments
- Assist with maintaining the delivery of daily reporting by running the reporting scripts for daily distribution.
- Other duties as assigned by Management.
Customer Service Representative & Research Analyst
Nationstar Mortgage
Lewisville, TX
01.2010 - 01.2011
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Representative
Budget Suites of America
Arlington, TX
01.2007 - 01.2010
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA - Business Administration
Texas A&M University - Commerce
Commerce, TX 08.2019 - 05.2021
BBA - Business Analytics
Texas A&M University - Commerce
Commerce, TX 08.2015 - 05.2019
Associate of Science - Science
El Centro College
Dallas, TX 08.2013 - 05.2015
SQL Server Certification -
El Centro College
Dallas, TX 01.2012 - 03.2013
High School Diploma -
Duncanville High School
Duncanville, TX 01.2006 - 05.2006
Skills
Managing multiple projects
Timeline
Business Administrator
Self-Employed/Co-owner
01.2020 - Current
MBA - Business Administration
Texas A&M University - Commerce
08.2019 - 05.2021
Quantitative Analyst II
Mr.Cooper DBA Nationstar Mortgage
03.2018 - 12.2019
Portfolio Oversight Specialist
Nationstar Mortgage
01.2016 - 03.2018
BBA - Business Analytics
Texas A&M University - Commerce
08.2015 - 05.2019
Account Services Analyst Sr
Nationstar Mortgage
01.2015 - 01.2016
Associate of Science - Science
El Centro College
08.2013 - 05.2015
Senior Loan Servicing Risk & Controls Analyst
Nationstar Mortgage
01.2013 - 01.2015
SQL Server Certification -
El Centro College
01.2012 - 03.2013
Quantitative Analyst I
Nationstar Mortgage
01.2011 - 01.2013
Customer Service Representative & Research Analyst
Nationstar Mortgage
01.2010 - 01.2011
Customer Service Representative
Budget Suites of America
01.2007 - 01.2010
High School Diploma -
Duncanville High School
01.2006 - 05.2006
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