Summary
Overview
Work History
Education
Skills
Professional Skills
Languages
Timeline
Generic
Irene Angulo

Irene Angulo

Yuma,AZ

Summary

Proven retail and customer service expert from Big Lots Stores, Inc., adept in teamwork and adaptability, significantly enhancing customer satisfaction and sales floor efficiency. Excelled in communication and problem-solving, contributing to a positive work atmosphere and streamlining operations. Achieved notable improvements in team training and merchandise management, showcasing a blend of hard and soft skills.

Overview

26
26
years of professional experience

Work History

Retail on the Floor

Big Lots Stores, Inc.
12.2021 - 01.2025

being responsible for assisting customers, handling sales, and maintaining the appearance of the sales floor.

Attending to the customer in different departments.

They can find the items easy.

Unloader Associate

Big Lots Stores, Inc.
12.2021 - 01.2025
  • Collaborated with team members to complete high-volume unloading projects ahead of schedule.
  • Assisted in training new staff members on proper procedures for safely and efficiently handling the various aspects of the unloading position within the warehouse environment.
  • Prevented product loss by swiftly identifying and reporting any damaged or missing items found during the unloading process.
  • Expedited restocking process by promptly sorting and distributing unloaded items to their designated locations.
  • Contributed to a positive work atmosphere through diligent attention to detail, strong teamwork skills, and consistent adherence to company policies throughout each task completed as an Unloader Associate.
  • Improved workplace safety, adhering to proper lifting techniques and equipment usage during unloading tasks.
  • Upheld quality control standards by inspecting unloaded items for damage or discrepancies before storing them away.
  • Unloaded packages with care and placed in proper staging area.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Cosmetics Sales Associate

Walmart Supercenter
07.2019 - 07.2023
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Stayed current on industry trends, new products, and emerging brands to better serve clients'' interests and inquiries.
  • Collaborated with team members to exceed sales goals and provide a seamless shopping experience for customers.
  • Assisted store management in maintaining cleanliness, organization, and overall appearance of the cosmetics department.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Garden Associate

Walmart Supercenter
07.2014 - 07.2019
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Maintained a clean and inviting garden center environment for both employees and customers alike.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Maximized sales through effective merchandising of plants, tools, and accessories.
  • Enhanced team morale with positive attitude and willingness to assist in all areas as needed.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Seasonal Worker

Walmart Supercenter
07.2014 - 07.2019
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
  • Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
  • Communicated with coworkers and management to report challenges.
  • Working different seasonal (Halloween, Christmas, thanksgiving, etc)
  • Stocking items on the shelves.

Toy Sales Associate

Walmart Supercenter
07.2014 - 07.2019
  • Contributed ideas during staff meetings for promotional events or marketing efforts aimed at attracting new customers and increasing sales volume.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously while maintaining focus on delivering exceptional service experiences for each customer interaction.
  • Contributed to a positive work environment by maintaining a clean, organized, and visually appealing sales floor.
  • Boosted customer satisfaction by providing knowledgeable and friendly assistance in selecting toys.
  • Maintained a high level of personal integrity and professionalism when representing the company in all interactions with customers, colleagues, suppliers, or other stakeholders.
  • Assisted in inventory management, ensuring accurate stock levels for popular items during peak seasons.
  • Assisted in training and mentoring new team members, sharing best practices for customer engagement and product knowledge to help them succeed in their roles.
  • Completed daily tasks such as restocking shelves and updating price tags in accordance with company standards for presentation excellence.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Cashier

Big Lots Stores, Inc.
04.1999 - 03.2019
  • Welcomed customers upon entering the store and addressed their needs promptly.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Education

Associate Degree -

Hartnell College
Salinas, CA
06.2005

Microsoft Office - Microsoft Office

Hartnell College
Salinas, CA
07.2001

Equivalent GED -

Soledad Adult
Soledad, CA
01.2001

Skills

    Communication with my partners and my supervisor

    Teamwork

    Adaptability in the job

    Problem solving

    Customer services

    Oral and writing communication

    Time management

Professional Skills

Spanish language

(Writing and reading)

Creativity and innovation

Computer

Printer and label machine to make prices

Communication

Languages

Spanish
Native or Bilingual

Timeline

Retail on the Floor

Big Lots Stores, Inc.
12.2021 - 01.2025

Unloader Associate

Big Lots Stores, Inc.
12.2021 - 01.2025

Cosmetics Sales Associate

Walmart Supercenter
07.2019 - 07.2023

Garden Associate

Walmart Supercenter
07.2014 - 07.2019

Seasonal Worker

Walmart Supercenter
07.2014 - 07.2019

Toy Sales Associate

Walmart Supercenter
07.2014 - 07.2019

Cashier

Big Lots Stores, Inc.
04.1999 - 03.2019

Associate Degree -

Hartnell College

Microsoft Office - Microsoft Office

Hartnell College

Equivalent GED -

Soledad Adult
Irene Angulo