Irene Ann Ofori
Tema,Accra
Summary
To secure a challenging position in a reputable organization to explore and expand my learning, knowledge and skills respectively.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
21
21
years of professional experience
1
1
Language
Work History
Owner
Karlann Logistics Services
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
Legacay Farms
01.2022 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Administrative Manager
Esan-Loco Company LTD
01.2009 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Met department budgets by monitoring and reporting on office expenses.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
Trainee
Hotel Marjorie ‘Y’
01.2008 - 01.2008
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
Attendant
Macbaron Café
01.2005 - 01.2008
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Provided exceptional customer service by promptly addressing guest needs and requests.
Education
Certificate - Hotel Supervision
Graduate School of Management
Degree - Operations and Supply Chain Management
Ghana Institute of Management and Public Administration (GIMPA)
01.2020
Diploma - International Freight Forwarding
Ghana Institute of Freight Forwarders
01.2012
Diploma - Hospitality Management
Graduate School of Management
01.2007
Certificate - undefined
Ashaiman Senior Secondary School
01.2004
Skills
IT skills in Microsoft word, Excel & PowerPoint
Business management
Customer relations
Labor relations
Budget administration
Relationship building
Client service
Interests
Traveling, reading, playing and watching sports
Workshop/Seminars
- 2018 Company’s retreat which emphasizes on employee relationship and elimination of waste at the work place.
- 2019 A two days workshop that focused on how to launch an NGO and raise funds for our hope project by supporting orphanages and school children.
- 2022 Founder of NGO “Essence of Humanity” which focuses on inspiring school children in the rural areas to go to school through supplying of education materials and attending to their pressing needs.
Areas of interest
- Humanitarian work involving support for charity work in and out of my community.
- Community involvement and volunteer work, A member of ‘‘Girl Power’’ Fitness Club which focuses on improving physical health through sports.
- Childcare, travelling to explore and experience new cultures.
- Music, cooking, reading and exchanging letters (pen pal)
- Pet care.
Timeline
Owner
Karlann Logistics Services
01.2023 - Current
Owner
Legacay Farms
01.2022 - Current
Administrative Manager
Esan-Loco Company LTD
01.2009 - Current
Trainee
Hotel Marjorie ‘Y’
01.2008 - 01.2008
Attendant
Macbaron Café
01.2005 - 01.2008
Degree - Operations and Supply Chain Management
Ghana Institute of Management and Public Administration (GIMPA)
Diploma - International Freight Forwarding
Ghana Institute of Freight Forwarders
Diploma - Hospitality Management
Graduate School of Management
Certificate - undefined
Ashaiman Senior Secondary School
Certificate - Hotel Supervision
Graduate School of Management