Irene Atencio
Pasadena,CA
Summary
Results driven coordinator with superior interpersonal communications skills. Proven ability to coordinate and negotiate between multi-cultural and disparate groups. Highly skilled in troubleshooting software and hardware issues with extensive background in supporting and training non-technical teams and individuals. Consummate professional with unwavering perseverance in achieving product quality and customer satisfaction. Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness. Energetic professional with more than [Number] years of expertise providing mental support as well as advice and assistance to those wanting to change lives positively. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Volunteer Peer Support Specialist
DBSA
01.2020 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Peer Job Developer
Didi Hirsch Mental Health Center
06.2014 - 09.2014
- Supported social services clients in job searching and placement
- Helped clients evaluate their background, skills, and interest and matches to potential job openings or training programs
- Coached and prepared candidate for interview and entry into the workforce.
Peer Support Volunteer
SHARE
03.2005 - 08.2009
- Provided compassionate counseling and support to individuals dealing with chronic conditions.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Served as resource to support help desk requests.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
Helpdesk Administrator
Los Angeles Universal Preschool
03.2008 - 01.2010
- Monitored Helpdesk, assigned tickets to technicians, prepared purchase orders, performed an inventory of all equipment in the company, provided level 1 technical support to 150+ users.
Program Administrative Assistant
Los Angeles Universal Preschool
06.2007 - 03.2008
- Performed program support, compiled SOW reports, prepared meeting notes, prepared binders for project initiatives, scheduled and coordinated meetings, updated and maintained various calendars, researched funding sources for initiatives, assisted in research of project initiatives.
Credit Investigator
Robert Half (Wells Fargo Bank)
01.2007
- Researched through several online databases for credit and court records; prepared credit report with supporting documents for the requesting department to use to decide whether to extend credit to client or to decline a loan.
Administrative Assistant
APPLE ONE (Amatel, Inc)
01.2007
- Sort through resumes to find possible candidates for projects, format and massage raw data to import into Microsoft Dynamics GP system, check references for job applicants, check and respond to email messages, other administrative duties as assigned.
Administrative Coordinator
School on Wheels, Inc.
01.2005 - 01.2006
- Managed website, volunteer info database and donors database management, payroll reporting, personnel point person, bookkeeping duties, technical support on hardware/software, liaison between agency and homeless families, advocate for families in transition in helping them get enrolled and referral services, case management.
Claims Examiner
National heritage Insurance Company/EDS
01.2001 - 01.2005
- Recruited to process Part B claims in California’s Medicare program
- Responsible for responding to inquiries from beneficiaries and providers by researching and reporting on claim status
- Consistently achieve 100-125% of daily production goals, helping team reduce “on hand” cases.
Computer Laboratory Manager
San Francisco Network Ministries
01.2000 - 01.2001
- Offered technical services at community technology center, providing homeless people a means to take advantage of computer technology.
Office Manager
Valley Youth Services, Los Angeles Unified School District
01.1998
- Chosen to support departmental office for country’s second largest school district, coordinating coaches and staff in providing after-school activities.
Office Manager
Master Plan Teacher Training Program
01.1996 - 01.1998
- Recruited to support organization that provides development classes for teachers of English as a Second Language students
- Duties included processing payroll and personnel records, serving as community liaison, managing enrollment of teachers and maintaining class schedules and rosters
- Responsible for general office administration tasks such as replying to written correspondence, answering telephone calls, maintaining office supplies.
IT Analyst
Project Management, Los Angeles Unified School District
01.1987 - 01.1996
- Selected to provide data analysis and support to nine project managers for construction of school and office buildings for LAUSD
- Responsible for identifying multi-departmental user requirements, designing business applications and providing technical support on software, hardware and network services
Education
No Degree - Medi-Cal Peer Support Specialist (80 Hours)
Painted Brain
Los Angeles, California12.2023
Bachelor of Science in Information Technology - undefined
California State University
Los Angeles, CA01.1994
Associate in Arts in Business Administration - undefined
Los Angeles City College
Los Angeles, CA01.1990
Skills
- Communication abilities
- Motivational Interviewing
- Service navigation
- Relationship cultivation
- Problem-solving skills
- Mental Health Services
- Resource Navigation
- Boundary Setting
- Effective collaboration and interaction
Affiliations
DBSA San Gabriel Valley, Board Member February 2024-Present
Certification
Medi-Call Peer Support Specialist, California 2024
Languages
Tagalog
Native or Bilingual
Timeline
Volunteer Peer Support Specialist
DBSA
01.2020 - Current
Peer Job Developer
Didi Hirsch Mental Health Center
06.2014 - 09.2014
Helpdesk Administrator
Los Angeles Universal Preschool
03.2008 - 01.2010
Program Administrative Assistant
Los Angeles Universal Preschool
06.2007 - 03.2008
Credit Investigator
Robert Half (Wells Fargo Bank)
01.2007
Administrative Assistant
APPLE ONE (Amatel, Inc)
01.2007
Peer Support Volunteer
SHARE
03.2005 - 08.2009
Administrative Coordinator
School on Wheels, Inc.
01.2005 - 01.2006
Claims Examiner
National heritage Insurance Company/EDS
01.2001 - 01.2005
Computer Laboratory Manager
San Francisco Network Ministries
01.2000 - 01.2001
Office Manager
Valley Youth Services, Los Angeles Unified School District
01.1998
Office Manager
Master Plan Teacher Training Program
01.1996 - 01.1998
IT Analyst
Project Management, Los Angeles Unified School District
01.1987 - 01.1996
No Degree - Medi-Cal Peer Support Specialist (80 Hours)
Painted Brain
Bachelor of Science in Information Technology - undefined
California State University
Associate in Arts in Business Administration - undefined
Los Angeles City College
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