Irene Audu Hicks
Frisco,TX
Summary
A result driven Business Analyst with over 5 years of experience in eliciting, analyzing, and documenting requirements for business processes and information systems in various industries including IT, and Healthcare domains. Detail-oriented team player with strong organizational, communication, interpersonal and problem-solving skills Expert on business and systems requirements, with an extensive knowledge of the Software development lifecycle. Expert in managing multiple projects simultaneously with a high degree of accuracy while executing project deliverables that meet the highest client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST/ SCRUM MASTER
STACK IT SOLUTIONS
07.2021 - Current
- Responsible for eliciting requirements using Joint Application Development (JAD) sessions, interviews, documents analysis, site visits, survey, business process descriptions and use cases
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
- Monitored different projects through the software development life cycle (SDLC) process using the Agile/SCRUM methodology
- Responsible for gathering and documenting requirements using tools like Jira, Confluence, Microsoft office suite and Azure DevOps
- Assisted in User Acceptance Testing (UAT) activities and developing test cases
- Led sprint reviews, daily scrums, and planning meetings to realize full team engagement
- Prioritizing product backlog, planning releases, planning sprints, and driving requirements/user stories
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Communicated effectively with both external and internal customers to analyze their needs and translate into requirements while delivering artifacts like Functional Requirements Document, Business Requirements Document, Use Cases, Acceptance criteria, user stories, Process Flow Diagrams, GUI Interface designs (Mock-up screens), traceability matrix and test cases
- Worked independently with the technical team to define ideas and clarify Functional and Non-functional requirements constantly
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
- Collaborated with end users to interpret customer and business needs and translate them into application, system, technical and operational requirements
- Facilitated the Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SMEs, and Product Owners to capture business rules, processes, and system requirements for various projects
- Served as the Subject Matter Expert for Software Change Request Process (SCR) to effectively manage change requests for various applications
- Traced the functional requirements through the stages of the SDLC to ensure that the requirements were fully implemented
- Utilized Gliffy, MS Visio to create various work flow, Use Cases and sequence diagrams to provide detailed outline of the various actors of the system
- Coordinate with developers and subject matter experts to establish the technical vision and analyze the agreement between usability and performance needs
- Used SQL to query and request Data from the Database
- Assisted in Application deployment using Amazon web services (AWS)
- Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes
- Utilized Rational Unified Process (RUP) for streamlining the team’s development activities
- Collaborated with project owners and team members to set ambitious but achievable goals
- Collaborated with product owners, team members, technologists, and other scrum master’s to define solutions and drive progress
- Managed and motivated project teams to promote collaboration and keep members on-task and productive
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
BUSINESS ANALYST
MCI
12.2018 - 07.2021
- Elicited and documented requirements in a clear and concise manner
- Gathered and documented requirements using tools like Jira, Confluence, Microsoft office suite and Azure DevOps
- Worked independently with users to clarify functional and non-functional requirements, interpret customer and business needs then translate them into application, system, technical and operational requirements
- Conducted interviews with key business users to collect information on business processes and user requirements
- Effectively communicated and collaborated with external and internal customers to analyze information needs and capture functional requirements for a Business Process Re-engineering (BPR) project
- Engage and participate in projects/applications requirement sessions to ensure proper technical requirements are clearly documented, testable, and managed
- Collaborated with developers and subject matter experts (SME’s) to establish technical vision and analyze tradeoffs between usability and performance needs
- Worked with Developers to Provide clarification to validate designs and functional specification
- Performed User Acceptance Testing (UAT) activities and developing test cases
- Worked with Stakeholders to clarify functional and non-functional requirements and translate them into application, system, technical and operational requirements
- Engage and participated in projects/applications requirement sessions to ensure proper technical requirements are clearly documented, testable, and managed
- Utilized Gliffy to create various workflow, Use Case diagrams and mockups
- Responsible for ensuring the business solution is complete before implementation and assisting with the translation of business requirements into technical
- Worked and built relationships with business units, development teams, and other stakeholders to gather, analyze and prioritize requests
- Accountable for ensuring the business solution is complete before implementation including solutions testing and assisting with the translation of business requirements into technical
- Monitored different projects through the software development life cycle (SDLC) process using the Agile/SCRUM methodology
- Worked and built relationships with business units, development teams, and other stakeholders to gather, analyze and prioritize requests
- Responsible for Administering Requirement Change Request Process (RCR) and managing all software change requests
- Provided process improvement recommendations and supported the implementation of application upgrade
- Analyzed user needs and determined requirements to anticipate and resolve issues and find solutions by means of automated systems
- Provided support to the team throughout all phases of the Software Development Lifecycle (SDLC)
- Communicated effectively with both external and internal customers to analyze their needs and translate into requirements while delivering artifacts like Functional Requirements Document, Business Requirements Document, Use Cases, Acceptance criteria, user stories, Process Flow Diagrams, GUI Interface designs (Mock-up screens), traceability matrix and test cases
- Collaborated with project manager in tracking and managing project development process following the Waterfall based SDLC process
- Facilitated the Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SMEs, and Product Owners
- Conducted monthly application review meetings with End Users, to gather and document business needs and translated them into functional requirement document (FRD)
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Prioritizing development backlog, planning releases, planning sprints, and driving requirements/user stories
- Work with technical team to ensure all requirements are addressed in solution design.
IT SALES EXECUTIVE
INTEGRATED POWER TECHNOLOGIES LTD
04.2010 - 05.2018
- Used Technical and product knowledge to advise and guide Customers in purchases
- Provided Data Center Infrastructure solution to Clients and participated in the building of Data Centers
- Preparation of Service level agreement (SLA’s) and addendum for Client’s products maintenance
- Conduct market research to identify selling possibilities and evaluate Customer needs
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close
- Negotiating Contracts/closing deals and handling complaints or objections
- Establishing New Business Relationships and managing existing Clients
- Preparation of Quotations and invoices
- Sending emails to Clients, negotiation and approval follow up
- General account management and documentation
- Liaise with operations team to coordinate delivery of Clients request and products
- Introduce new ideas, initiate, and implement marketing strategies to promote sales
- Analyzed past sales data and team performance to develop realistic quarterly sales goals
- Directed work of efficient administrative team maintaining accurate sales, inventory, and order documentation
- Participated on behalf of the Company in exhibitions or Conferences
- Set up meetings with new and existing Clients and listen to their wishes and concerns
- Worked closely with Customers to offer appropriate IT/Infrastructure Solutions and generate Sales
- Conducting Product demonstrations, prepare and deliver appropriate presentations on products and services.
Education
B.A International Studies & Diplomacy -
University Of Benin
Diploma in Law -
University Of Benin
Certified Scrum Master -
Scrum Alliance
01.2023
Certified Professional Digital Marketer -
Digital Marketing Skill Institute
01.2017
Skills
- Excellent written, verbal communication
- Microsoft Office Suite
- MS Visio
- Scrum Methodology
- User Stories & Epics
- Complex problem solving
- Requirement Gathering
- Project Management
- Test Case Scenarios
- Requirements Traceability Matrix (RTM)
- Business Processes and Procedures
- Confluence
- Mockups creation
- Coaching Skill
- Drawio
- Release Planning
- Azure DevOps
- Facilitation Skill
- Business Requirements
- Agile Best Practices
- User Acceptance Testing (UAT)
- Atlassian JIRA
- Acceptance Criteria
- Change Impact Analysis
- SQL
- Process Flow Diagram Creation
- Business Administration
- Amazon Web Services (AWS)
- Business Solution Development
- Needs Assessment
- Gliffy
- Requirement Analysis
- Mural
- Team engagement
- Data Modelling & Analytics
- CRM
Accomplishments
- Successfully implemented a Reporting Application feature that improved the accuracy and efficiency of sales forecasting.
- Supported the migration of applications and infrastructure to AWS Cloud as a SaaS solution, resulting in improved performance, scalability, and reliability. The transition also enabled the company to reduce infrastructure costs and improve the agility of its IT operations.
- Mentored new hires and provided on-the-job training to help them develop their skills and achieve their sales targets, resulting in increased team productivity and morale.
- Earned the IPT Award for closing a multi million sale for the building of a state of the arts Data Center for a presitigous bank which Increased Sales revenue tremendously,
Certification
- Certified Professional Digital Marketer,[Digital marketing Skill Institute]-2017
- CSM-Certified Scrum Master, [Scrum Alliance] - [2023]
Timeline
BUSINESS ANALYST/ SCRUM MASTER
STACK IT SOLUTIONS
07.2021 - Current
BUSINESS ANALYST
MCI
12.2018 - 07.2021
IT SALES EXECUTIVE
INTEGRATED POWER TECHNOLOGIES LTD
04.2010 - 05.2018
B.A International Studies & Diplomacy -
University Of Benin
Diploma in Law -
University Of Benin
Certified Scrum Master -
Scrum Alliance
Certified Professional Digital Marketer -
Digital Marketing Skill Institute
- Certified Professional Digital Marketer,[Digital marketing Skill Institute]-2017
- CSM-Certified Scrum Master, [Scrum Alliance] - [2023]
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