Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Irene Berry

Chicago,IL

Summary

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

1
1

22

Work History

Housekeeping Room Attendant

PalmerHouse
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Polished fixtures to achieve professional shine and appearance.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Cashier Team Lead

McDonald's Restaurant
11.2016 - Current
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Maintained stock to meet expected customer demand.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Janitorial Worker

Reiner YMCA
05.2014 - 08.2016
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Swept hard surface floors using broom or push broom dust mop.
  • Cleaned and sanitized drinking fountains.
  • Hand-cleaned telephones, door knobs and remote controls.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Education

Social Degree - Criminal Justice

DuSable
4900 Southside State Street
06.1982

Skills

  • Vacuuming and Sweeping
  • Linens and Toiletries
  • Cleaning Bathrooms
  • Stocking Bathrooms
  • Laundry Duties
  • Deep Cleaning Protocols
  • Appliance Shining
  • Housekeeping Understanding
  • Clean Rugs and Carpets
  • Customer Inquiry and Response
  • Customer Expectations Management
  • Guest Service and Support
  • COVID-19 Safety Procedures
  • Team Support and Collaboration
  • Safety Measures
  • Hospitality Environments
  • Service Quality
  • Customer Retention
  • Dusting Furniture
  • Hazardous Chemicals

Timeline

Cashier Team Lead

McDonald's Restaurant
11.2016 - Current

Janitorial Worker

Reiner YMCA
05.2014 - 08.2016

Housekeeping Room Attendant

PalmerHouse

Social Degree - Criminal Justice

DuSable

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Irene Berry