Irene Bitsoi-Henderson
Gallup,NM
Summary
Dynamic social worker with extensive experience at The Navajo Nation Division of Social Services, excelling in client advocacy and behavioral counseling. Proven track record in managing complex cases and ensuring compliance with legal standards. Skilled in psycho-social assessments and building trustful relationships, driving successful outcomes for vulnerable populations.
Overview
9
9
years of professional experience
Work History
Social Worker
The Navajo Nation Division of Social Servies
Window Rock, AZ
11.2022 - Current
- Manage comprehensive reviews for social, health and human service requests that are administered by application intake for referrals for social service resources.
- Conduct investigations for social services by meeting one on one with clients who are assigned to me for social evaluation, these clients age from 1 day old to 18 years old.
- Maintained casefile studies by analyzing and assessing measurements for clients who are in the process for in home placement in way of foster care and/or guardianship that are voluntarily, or court ordered.
- Based on findings, I collect raw data and evidence that justifies the decision of placement and formally track and report each case back to the Navajo Nation Judicial Family Courts.
- I manage quality assurance for each case I am driving, by assuring milestones are met, our process is managed and comply with State, Federal and Navajo Nation laws and regulations.
- I manage outreach and collaborate with non-profit organizations who provide foster care children necessities such as beds, clothes, shoes and jackets.
- As part of our process for guardianship and placement I am skilled in the CJIS Security Awareness Training to perform Federal fingerprint clearances that allow children to be properly placed in homes.
- I manage a portfolio of financial management for our divisions financial management system on a monthly, quarterly and annual basis.
Board Member
American Child Fund
Sapulpa, OK
01.2018 - Current
- Company Overview: World Changers International Ministries
- Assuring our Navajo Elders, Children and those in need are taken care of.
- I manage a variety of projects that are funded through the Native American Child Fund.
- I strategically plan and think of new ways we could better serve those in need on the Navajo Nation.
- World Changers International Ministries
Senior Case Worker
The Navajo Nation Division of Social Services
Window Rock, AZ
03.2020 - 11.2022
- Company Overview: Department of Childcare & Development
- I conducted personal interviews to obtain information and to determine eligibility.
- I explain in depth the policies and procedures in areas of requested services.
- I assist clients in filing out applications and I also assist in making collateral contacts with state, federal and Navajo Nation office in establishing eligibility.
- I prepare case narratives to establish case records; I maintain and ensure confidentiality of case records, documents, client’s information, assessments, psychiatric evaluations, and admission/discharge and case manager notes.
- I arrange and conduct site visits with clients and families.
- We provide information to clients on ways that they can become more self-sufficient, and we serve as a resource tool for their family.
- I do clerical duties as well and create spreadsheets to track clients, projects, and budgets.
- Department of Childcare & Development
Records Clerk
The Navajo Nation - Navajo Elections Administration
Window Rock, AZ
04.2019 - 03.2020
- I maintained the electronic and hard copy filing system for the Navajo Elections office.
- Filed documents, purged, and updated files.
- Entered data into appropriate information system to record and update tribal citizens voting profiles.
- Ran reports to help with the total Navajo Tribal Citizen voters.
- Attended Board Meetings and took minutes, Traveled, and represented Navajo Elections at meetings, seminars, and did presentations to community members.
- Worked on policies and procedures to help our office and help our customers.
- I answered telephones and routed calls to appropriate staff.
- Greeted customers and referred them to the appropriate staff.
- I also assisted in maintaining timesheets to assure employees got paid on time.
Administrative Coordinator
Rehoboth McKinley Christian Heath Care Services
Gallup, New Mexico
05.2016 - 03.2019
- Company Overview: Behavior Health Services
- Daily I worked and interacted with 61 and counting clients.
- I work with both male and female clients that range from the age of 18 - 55+ years old.
- My biggest goal is to be an inspiration and a positive resource to assist and inspire the clients to overcome their addiction.
- My day consists of charting and documenting every client’s progress throughout their daily living quarters.
- I assist in hiring, supervising, and evaluating staff members.
- I ensured that the staff completed tasks that were in accordance with existing policies and procedures.
- I handled basic duties such as responding to emails, maintaining client records and data entry.
- Supported employees by facilitating interdepartmental communications and interactions between internal and external parties.
- My work environment was to strive to be where we work as a team to make sure the clients get the best customer service and enjoy their time while they are overcoming their addiction.
- I ensured that the office was well maintained, organized and secure.
- I assisted with special projects, such as process improvements and budget development.
- I helped in developing and implementing new policies and procedures.
Education
Master of Social Work - Social Work
Baylor University
Waco, TX05-2025
Bachelor of Social Work - Social Work
Western New Mexico University
Silver City, NM05.2022
Human Services - Human Services, Family Studies
University of New Mexico-Gallup
Gallup, New Mexico12.2018
High School - State required classes with electives of Business, Accounting and Office assistant
Tohatchi High School
Tohatchi, NM01.2010
Skills
- Therapeutic modalities
- Client needs assessment
- Client advocacy
- Behavioral counseling
- Discharge planning
- Court hearings
- Mental health counseling principles
- Family case management
- Solution-based interventions
- Child welfare expertise
- Community resources
- Behavioral management
- Social services
- Life skills development
- Self-awareness
- Psycho-social assessments
- Educational support
- Risk assessment
- Standards for individual and group guidance services
- Building relationships
- Partnerships
- Trust
- Confidential social work ethics
- Case management
Timeline
Social Worker
The Navajo Nation Division of Social Servies
11.2022 - Current
Senior Case Worker
The Navajo Nation Division of Social Services
03.2020 - 11.2022
Records Clerk
The Navajo Nation - Navajo Elections Administration
04.2019 - 03.2020
Board Member
American Child Fund
01.2018 - Current
Administrative Coordinator
Rehoboth McKinley Christian Heath Care Services
05.2016 - 03.2019
Master of Social Work - Social Work
Baylor University
Bachelor of Social Work - Social Work
Western New Mexico University
Human Services - Human Services, Family Studies
University of New Mexico-Gallup
High School - State required classes with electives of Business, Accounting and Office assistant
Tohatchi High School
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