Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Irene Bowers

Orange Park,FL

Summary

Dynamic Engineer with a proven track record at Verizon, adept in leveraging Spinnaker and Git for CI/CD enhancements and excelling in cloud computing solutions. Demonstrated ability to lead knowledge transfer sessions, achieving an 89% certification rate in IT instruction. Skilled in both technical documentation and fostering team collaboration, with a keen focus on security and operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Engineer I-Software

Verizon
Irving, TX
11.2021 - Current
  • Use the Spinnaker application to perform routine maintenance of services by redeploying them, verifying that they are back online.
  • Create Tenable Agent Vulnerability reports in VCSD (Verizon Cyber Security Dashboard) to identify services that require security-related maintenance for upgrading software and updating operating systems.
  • Create and maintain documentation of operational policies and procedures in NDR (Network Detection and Recovery) Outline documentation program.
  • Perform best practices of continuous CI/CD (Continuous Integration and Continuous Deployment) using tools such as GitHub and GitLab.
  • Maintain and monitor the Aging and Overdue vulnerabilities report that impact the overall risk score.
  • Monitor and troubleshoot interfaces of third-party governance in VCSD.
  • Maintain, schedule, and provide input to the biweekly NDR Knowledge Transfer sessions that our team attends in order to bring everyone up to speed on NDR architecture, procedures, and processes due to the recent VSP (Voluntary Separation Plan) in Verizon.

Intern Cloud Solution Architect

Belle Fleur Technologies
Weston, FL
08.2021 - 10.2021
  • Employed in a 12-week internship that required providing analytical data for Dashboards using AWS DataBrew and AWS QuickSight to create datasets for customers.

IT Technologist

Uplift Education
Dallas, TX
10.2013 - 07.2021
  • Duties included resolving iHelp tickets for Teachers, Staff, Scholars, and Parents (on behalf of remote scholars). The issues to be resolved were hardware, software, connectivity, and network problems.
  • Responsible for creating weekly reports of the unresolved iHelp tickets for several campuses, including Ed Tech (Scholar Software), and System Administrators for the IT Manager.
  • Involved in the procurement of all campus IT devices (Windows, Apple, Chromebooks, Cisco Phones, Projectors, Printers, and more) for the Uplift network.
  • Being the Apple Administrator, it was my responsibility to set up, upgrade, provide maintenance, and control the inventory of all iPads, iMacs, and MacBooks using the JAMF Apple School Manager software.
  • Assisted the Google Administrator with password changes and network connectivity of the Chromebooks, and password changes in Active Directory accounts in Azure.

ILounge Manager

Celebrity Cruises
Miami, FL
11.2010 - 05.2013
  • Duties consisted of managing sales goals for Internet access for over 3,000 guests on the cruise ship, with itineraries from 7 to 18 days.
  • Assisted guest with accessing the satellite internet connection using their own PC and Apple devices (iPads, iPods, and MacBooks).
  • Selling and giving classes on Apple products.
  • Managing and ordering inventory for the iLounge.
  • Preparing End of Voyage reports for sale of internet access, class revenue, and retail sales.

Virtual IT Instructor

Tech Skills Inc.
Dallas, TX
04.2008 - 04.2010
  • Instructed over 400 students taking online IT courses using internet courseware, textbooks, and virtual labs.
  • Had an 89% certification rate for A+, Security+, MCDST, and CCNA courses.
  • Handled the administration duties for scheduling orientations, proctoring unit final exams, and assisting with any coursework or virtual lab issues.

Fiber Optic Technical Support

Verizon
Garland, TX
09.2007 - 04.2008
  • Duties consisted of troubleshooting Verizon customers' Fiber Optic connectivity issues with the telephone, video, and internet.
  • Issues were resolved using Ethernet, Wireless, and USB methods, with a 90% first call resolution.
  • Scheduled install appointments and escalated all other issues to the appropriate departments.

Education

Bachelor of Science -

Davenport University
Grand Rapids, MI
06-1987

Associate of Science -

Wayne County Community College
Detroit, MI
06-1983

High School Diploma -

North Western
Detroit
06-1967

Skills

  • Spinnaker
  • Git
  • Networks
  • Cloud computing
  • Solution Architecture
  • Terraform
  • Ansible
  • Artificial Intelligence
  • Machine learning
  • Generative AI
  • Information Technology
  • Cloud DevOps
  • Documentation

Certification

  • AWS Certified Cloud Practitioner - Amazon Web Services - 06/29/21
  • AWS Solutions Architect - Associate - Amazon Web - 03/05/22
  • CompTIA A+ - CompTIA
  • CompTIA Network+ - CompTIA
  • CompTIA Security+ - CompTIA

Accomplishments

  • IT Technician of the Year Award 2019-2020 from Uplift Education Charter School

Timeline

Engineer I-Software

Verizon
11.2021 - Current

Intern Cloud Solution Architect

Belle Fleur Technologies
08.2021 - 10.2021

IT Technologist

Uplift Education
10.2013 - 07.2021

ILounge Manager

Celebrity Cruises
11.2010 - 05.2013

Virtual IT Instructor

Tech Skills Inc.
04.2008 - 04.2010

Fiber Optic Technical Support

Verizon
09.2007 - 04.2008

Bachelor of Science -

Davenport University

Associate of Science -

Wayne County Community College

High School Diploma -

North Western

Similar Profiles

CREATE PROFILE
Irene Bowers