Irene Bravo
San Antonio,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning, successful sales, and/or customer service, or successfully navigating change in whatever I may be pursuing. Many would describe me as a very creative individual who likes to think outside the box.
Overview
6
6
years of professional experience
Work History
Expo Hair Show Commission Sales
Independent Contractor
Houston, Tx
01.2024 - Current
- Greeted customers, provided assistance and responded to inquiries.
- Demonstrated product knowledge and matched customer needs to appropriate products, such as hair extensions, hair tools, and hair care products.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Traveled to different cities all over the country to different hair shows and expos.
- Made Commission Only Sales of different Hair Products.
Medical Support Assistant( Temp Contract Hire)
Optum (United HealthCare)
San Antonio, TX
06.2024 - 09.2024
- Answered members inquiries and provided accurate information regarding their medications and reordering medications with pharmacies if needed.
- Provided excellent customer service to resolve member complaints in a timely manner.
- Maintained detailed records of member interactions and comments regarding medications and possible non compliance , or report any adverse side effects the member might be experiencing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Bill Collector
Data Search
San Antonio, TX
02.2023 - 01.2024
- Provided customer service and support to patients regarding billing questions and issues.
- Resolved discrepancies in patient accounts, including insurance claims, payments, denials, adjustments.
- Reviewed patient records to ensure accuracy of information before submitting bills.
- Collected unpaid balances from patients via phone calls or emails.
Bilingual Customer Service Representative
Alorica
San Antonio, TX
10.2018 - 02.2023
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Maintained a friendly yet professional demeanor during all interactions with customers.
Education
Associate of Arts - Commercial And Advertising Art
ACC of Freddericksburg
Fredericksburg, TX09-1996
Skills
- Upselling strategies
- Customer Service
- Sales Dedication
- Data Entry
- Microsoft Office proficiency
- Mail handling
- Data Verification
- Data input
- Spanish translation
Timeline
Medical Support Assistant( Temp Contract Hire)
Optum (United HealthCare)
06.2024 - 09.2024
Expo Hair Show Commission Sales
Independent Contractor
01.2024 - Current
Medical Bill Collector
Data Search
02.2023 - 01.2024
Bilingual Customer Service Representative
Alorica
10.2018 - 02.2023
Associate of Arts - Commercial And Advertising Art
ACC of Freddericksburg
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