Irene Brown
Belleville,Illinois
Summary
Dedicated individual offering a diverse background of skills and experience developed through outstanding work performance and education. Outstanding oral, written and interpersonal communications skills. Works well in a team environment, takes initiative to complete assignments independently when necessary. Quick learner that welcomes new challenges. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach.
Overview
9
9
years of professional experience
Work History
Web Support IT Account Specialist
Discover Card LLC
12.2022 - Current
- Answer web support calls, emails, or online chat regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation and troubleshooting, etc
- Assist with identifying the root cause of problems; manages and resolves issues in a constantly changing environment
- Provides assistance to card members by answering questions, resolving technical problems and maintain a company’s network, software and computer equipment
- They are also called desktop support technicians or computer support specialists
- Service desk analyst
- Facilitating access to information and where appropriate, resolving issues by using remote access software and referring issues to a senior colleague when appropriate
- Elevate unresolved issues to second line support when necessary.
Prior Authorization Rep
Anthem BCBS
01.2021 - 06.2021
- This position is responsible for verifying and documenting all of the patient’s health insurance eligibility, benefits, coverage/non-coverage information and initiation/extension of authorizations
- Verifies health insurance coverage and benefits for assigned payers etc., Blue Cross Blue Shield, commercial, worker’s compensation, and government/state insurance plans and determines patient’s responsibility
- Maintains a broad range of knowledge of insurance plans, medical terminology, billing procedures, government regulations and medical codes.
Prior Authorization Rep
BJC Hospital
03.2020 - 11.2020
- Requires a high level of attention to detail along with a high degree of accuracy
- Key components of the process include validation of the following: patient information, scheduled test/surgery information, and insurance information
- Ensures that the authorization detail placed in the patient’s medical record is accurate
- Expected to utilize critical thinking skills to research and resolve any mismatch in information which could involve various orders/scheduling, registration and insurance systems
- Additionally, departmental processes around data capture must be followed and appropriate
- Provides Authorization support for multiple BJC Hospitals
- Responsible for supporting the Ancillary Authorization (scheduled outpatient services), Surgery Authorization (scheduled surgical procedures), or the NOA (Notice of Admission) processes within the BJC Pre-Arrival Team.
Youth Counselor
Hoyleton Youth and Family Services
03.2019 - 11.2020
- Provides supervision, support, direction and behavior management to cottage residents
- Assists residents with activities of daily living including personal hygiene, housekeeping, laundry, recreation and studying
- As appropriate, allows residents to assist with meal preparation and clean up
- Intervenes in times of conflict and stress in order to diffuse aggressive or inappropriate behavior
- May be involved in physical restraints or seclusions
- Records and maintains necessary records including Shift Summaries, incident reports, medication logs, clothing records and others as required by policy
- Plans and accompanies residents to recreational activities both on and off campus
- Maintains continuous supervision of each youth during all off campus activities
- Transports youth to medical appointments, court hearings, home visits and other activities and appointments
- Participates in cottage reviews, helps to develop behavior management strategies; reviews records of incoming residents; consults with cottage therapist to enhance understanding of the resident's emotional and mental health status.
Patient Coordinator
Memorial Hospital
01.2016 - 03.2019
- Patient Registrar
- Insurance Verification
- Obtains patients signatures when necessary
- Accurately completes computer data entry
- Scheduling
- Customer Service
- Pre Registration for all Departments.
Patient Access
St Elizabeth Hospital
06.2015 - 01.2016
- Patient Registrar
- Customer Service
- Obtains patients signatures when necessary
- Performs billing and bookkeeping functions including collections of co-payments and providing receipts, posting and balancing daily sheets
- Updates insurance information when appropriate
- Accurately completes computer data entry
- Processing Payments
- Insurance Verification
- Scheduling
- Pre Registration.
Education
Bachelor of Arts in Criminal Justice Degree -
Lindenwood
05.2012
Dental Assistant Certificate -
Advantage Dental Careers
02.2007
Skills
- Client Engagement
- Account updating
- Account Servicing
- Billing resolutions
- Microsoft Office proficiency
- Processing payments
- Advertising and marketing
- Opening and closing procedures
- Due diligence
- Customer relationship development
- Issue investigations
- Document Management
- Account Administration
- Recordkeeping abilities
- Customer Engagement
- Basic Math
- Documentation skill
- PPE use
- Customer Service
- Microsoft Office
- Recordkeeping
- Excellent Communication
- Flexible and Adaptable
- Conflict Resolution
- Good Telephone Etiquette
- MS Office
- Task Prioritization
- Analytical and Critical Thinking
- First Aid/CPR
- Customer Relations
- Critical Thinking
- Verbal Communication
- Multitasking
- Self-Directed
- Revenue Growth
- Point of sale operation
- Cash Handling
- Advertising Strategies
- Schedule Coordination
Technical Office Skills
- Microsoft Word
- Filing (alpha / numeric)
- Microsoft Excel
- Multi -Telephone Lines
- Internet Research
- Telephone Etiquette
- Typing
- Fax
- Appointment
- Scheduling
- Medical Terminology
- People / Client Skills
- Access
Timeline
Web Support IT Account Specialist
Discover Card LLC
12.2022 - Current
Prior Authorization Rep
Anthem BCBS
01.2021 - 06.2021
Prior Authorization Rep
BJC Hospital
03.2020 - 11.2020
Youth Counselor
Hoyleton Youth and Family Services
03.2019 - 11.2020
Patient Coordinator
Memorial Hospital
01.2016 - 03.2019
Patient Access
St Elizabeth Hospital
06.2015 - 01.2016
Bachelor of Arts in Criminal Justice Degree -
Lindenwood
Dental Assistant Certificate -
Advantage Dental Careers
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