Irene Cabral
La Verne,CA
Summary
Detailed and dedicated call taker with over 11 years of experience in Dispatch and Records at the Fontana Police Department. Proficient in maintaining accurate records, coordinating communication between agencies, and training staff. Committed to improving skills and learning in the workplace.
Overview
11
11
years of professional experience
Work History
Calltaker
City of Fontana
Fontana, CA
12.2016 - Current
- Receiving non emergency and 911 calls, assessing urgency and directing to appropriate units in the station or agencies.
- Documenting caller's information accurately and efficiently in Computer Aided Dispatch for record keeping.
- Coordinating communication between officers and outside agencies when needed using department resources.
- Training Officers on Light Duty and Community Services Officers on call taking when needed.
- Assisting officers out in the field with running subjects for warrants, vehicles and guns registered to. Also assisting with rolling tow and board up companies when needed.
- Entering Vehicles/Plates into SVS, Missing Persons, Emergency Protective Orders, and Stolen / Lost Guns in a timely manner for Officer Safety reasons.
Records Clerk
City Of Fontana
Fontana,CA
11.2014 - 12.2016
- Data Entry from officer's forms attached to the report into Report Writing System.
- Processed crime, traffic collision, and miscellaneous reports to be sent out to court or case to file. Sent out copies of reports to appropriate agencies that would need to be notified.
- Completed and sent out Validation letters reference Missing Persons and Stolen Vehicles.
- Released reports to authorized/involved parties or insurance companies.
- Scanning all reports and attached documents into Laserfiche for storage.
- Answering and directing telephone calls, processing mail and fax requests received.
- Trained other Records Clerks on tasks.
Education
Associate of Science - Accounting
Citrus College
Glendora, CA06-2013
Skills
- Typing speed
- Organizational skills
- Problem resolution
- Call center experience
- Work prioritization
Timeline
Calltaker
City of Fontana
12.2016 - Current
Records Clerk
City Of Fontana
11.2014 - 12.2016
Associate of Science - Accounting
Citrus College