Summary
Overview
Work History
Education
Skills
Painting, Music, Crocheting, Mushroom hunting, DIY projects, Cooking, Psychology & French Lessons.
Timeline
Generic

Irene Calderone

Summary

Enthusiastic Gas Station Attendant with over 10 years of experience in service. Dedicated to comprehensively enhancing customer experiences through helpfulness and maintaining a clean workspace. Successful at restocking quickly and assisting customers. Reliable Gas Station Clerk offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Deli areas, Cooler Areas, On the floor and at the register. I am flexible with changing business needs.

Overview

9
9
years of professional experience

Work History

Gas Station Clerk

Ago Gas Station
11.2023 - Current
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Maintained a clean and organized store environment for improved customer experience.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Delivered exemplary customer service and warmly greeted guests.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Rang up customers' orders by scanning products and keying prices into register.
  • Built trustful relationships with customers to encourage return visits.
  • Facilitated sales of services and goods.
  • Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
  • Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
  • Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
  • Conducted regular price checks to ensure accuracy in pricing for customers.
  • Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
  • Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
  • Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
  • Adhered to all federal, state, and local regulations regarding fuel storage, dispensing, and environmental protection measures.
  • Maintained inventory of all saleable items.
  • Implemented effective strategies for reducing shrinkage of merchandise by monitoring high-risk areas within the store diligently.
  • Contributed to an increase in sales by upselling products or suggesting additional items based on customer preferences.
  • Promoted positive community relations by participating in local events or fundraisers sponsored by the gas station.
  • Continuously sought opportunities for personal growth within the role, attending training seminars to stay current on industry trends and best practices.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Pumped gas for guests and took payments.
  • Created attractive merchandise displays to entice customers to make purchases.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Promoted special offers and discounts to customers to maximize sales.

Tech Support Specialist

Amazon Technical Support
10.2020 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Built and managed relationships with key clients and partners to drive growth.

Machine Operator

Design Manufacturing
05.2017 - 08.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Head Dishwasher

Ando's Sushi
07.2015 - 04.2017
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
  • Reduced breakage costs by handling fragile items with care during the washing process.
  • Contributed to a safe working environment by immediately addressing potential hazards such as broken glass or slippery floors.
  • Communicated effectively with both front-of-house and back-of-house staff members to ensure seamless coordination throughout meal services.

Education

GED -

Beckwith Adult Education
Leonard Ave. Grand Rapids MI
06.2014

Skills

  • Customer service and assistance
  • Cleanliness and hygiene
  • Operating cash register
  • Stocking shelves
  • Cash handling expertise
  • Adaptability and Resilience
  • Complaint Handling
  • Payment Processing
  • Lottery Ticket Sales
  • Security measures
  • Age Verification
  • Promotional strategies
  • Teamwork and Collaboration
  • Customer Service

Painting, Music, Crocheting, Mushroom hunting, DIY projects, Cooking, Psychology & French Lessons.

I Mix paints to make unique colors. It can take hours sometimes. I love to listen to music and attend shows as well as writing my own music. I love to curl up in a blanket and Crochet myself and my animals blankets. I hunt mushrooms during the spring, summer and fall. Mushrooms have amazing health benefits and fascinate me! I Love doing DIY projects that repurpose old items that can be turned into new ones. Re-use and recycle. I am an Avid chef at home creating new food creations almost daily. I love the study of the human brain and all of the health & mental benefits that goes with every new piece of information i learn. I am French by heritage and i love to keep learning the French language when i can.

Timeline

Gas Station Clerk

Ago Gas Station
11.2023 - Current

Tech Support Specialist

Amazon Technical Support
10.2020 - Current

Machine Operator

Design Manufacturing
05.2017 - 08.2020

Head Dishwasher

Ando's Sushi
07.2015 - 04.2017

GED -

Beckwith Adult Education

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Irene Calderone