Irene Caputo
Chief Executive Merchant
Little Egg Harbor,NJ
Summary
Results-driven Chief Executive Merchant with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.Achieved consistent double-digit profit increases in high-volume stores ranging up to $35 - $150+ million. Serve in high-profile district leadership roles to strengthen sales and profits in key departments. Managed multiple stores simultaneously, consistently exceeding all key performance targets. Developed and managed first-rate management teams in all stores.
Overview
20
20
years of professional experience
Work History
Chief Executive Merchant/Multi Store Merchant
Floor & Décor
10.2021 - Current
- Achieve Store Key Performance indicators (KPIs) targets, including but not limited to sales, productivity, shrink and personnel costs
- Create intentional data-driven schedules, which put employees in the best possible position to meet and exceed expectations, according to best practices
- Monitor local competitive environment and maintain competitive position through attractive and well-maintained promotional sets
- Prepare and present monthly overview of current store performance and plans for improvement to District Manager
- Create and lead high-performance teams that drive sales through achieving results in high volume, in highly complex stores
- Work independently and ensure the efficient execution of all HR on boarding tasks including creating a new orientation program and training programs to support new hires in a new store environment
- Train and develop high-caliber management talent and are accountable for the quality of training and development of sales associates
- Conduct Product line reviews by sub categories and departments to analyze data to create incremental sales for the store.
Store Manager
Lowe’s Home Improvement
01.2015 - 09.2021
- Increased revenue by restructuring management teams and instituting a revenue-driven, service-oriented approach to store operations; dramatically reduced shrink from 2.58% to 0.89%; results included: Increased Sales during a pandemic by 6 million dollars
- Increased controllable profit by 35% by identifying cost-reduction opportunities
- Grew Customer traffic by 20% and customer satisfaction from 65% to 90% through a proactive approach to associate training and development
- Reduced out-of-stock items from 860 to 150, below district average of 60
- Reduced shrink from 2.58% to 0.89, after 6 months of taking over the store
- Increased average ticket from $70.00 to 81.50, improving store’s ranking to #1 in the BR District pod
- Improved high-profit Installation department performance from 80% to 125% of plan three years in a row
- Decreased Safety incident by 50% by the first year.
Store Manager
Pandora Jewelry
01.2013 - 01.2015
- Recruited, hired, and trained Management Team, Key holders, and Associates
- Quickly increased revenue by $4 million utilizing the Sales Manager role and service-oriented approach to Store Operations
- Grew customer service scores, conversion, and email capture rate, exceeding year over year growth by 60%.
Store Manager
The Home Depot
01.2004 - 01.2013
- Originally hired as ASM of a $30 million store
- Quickly increased revenue to $35 million and promoted to Store Manager
- Continually advanced to larger and more challenging stores, achieving dramatic increases in revenue and profits
- Manage daily operations for stores ranging up to $150+ million and spanning up to 125,000 sq
- Ft
- Full P&L responsibility
- Provide leadership to 500+ ASM’s, Department Managers and Associates
- Increased revenue from $46 million to $50 million in three years by restricting management team and instituting a revenue-driven, service-oriented approach to store operations; improved store’s ranking from #4 to 2 in the district (out of 7)
- Requested to take over this poor-performing unit with a multiyear history of missing revenue objectives; improved performance from 94% to 110% of plan every full year in this location; simultaneously managed the East Windsor store for a six-month period
- Replaced an ineffective Store Manager on an interim basis while managing Burlington location; redesigned key departments, restructured planograms, and rebuilt the management team, engineered a complete turnaround, and achieved all core performance measurements
- Improved percentage to goal by 7%, lowered shrink from 2.74% to 1.1%, and restructured the entire management teams
- Chosen to assume district leadership roles to drive growth strategies and strengthen core operational areas; partner with District Manager to develop performance improvement plans, implement district-wide initiatives, and resolve long-standing issues; roles and achievements include: Flooring Captain, 2012-2013: Played a key role in boosting sales volume in the Flooring Department of each district store, while building a highly knowledgeable sales staff by implementing vendor education programs, met with individual Assistant Managers and department heads, formulated performance improvement programs
- Kaboom Captain, 2009-2012: Orchestrated large-scale, phenomenally successful community service events and programs in conjunction with the YMCA; created good will and enhanced staff morale by spearheading high-impact projects including playground construction and schoolyard revitalization; promoted employee participation on a voluntary basis, including all levels of staff leadership in the district and region
- Pro Captain 2009-2010: Planned and implemented strategies to increase sales in district professional (Contractor) Departments; initiated advanced training programs and vendor seminars to enhance product knowledge of Department Managers; reversed -6% growth trend in 2009 to +3% in 2010.
Education
MBA program - Business Administration And Management
Southern New Hampshire University
New Hampton, NHCertificate for Drug and Alcohol Counseling -
Ocean County College
Fashion Buying and Merchandising -
Fashion Institute of Technology
Secretarial Program - Business
Kathryn Gibbs Business School
Edison, NJ05.1990
Skills
- Organizational Growth
- Strategic Visioning
- Operational Excellence
- Sustainability Initiatives
- Talent Developments
- Corporate Social Responsibility
- Financial Acumen
- Financial Management
- Digital Marketing
Corecapabilities
- Store Management & District Leadership
- 150+ million Dollar P&L & Engagement Responsibility
- Team Building Development and Engagement
- Merchandising, Promotions & Vendor Relations
- Strategic Planning & Operations Management
- Cost Reduction & Process Improvement
- Staff Mentoring, Coaching & Training
- Community Relations & Customer Relations
Timeline
Chief Executive Merchant/Multi Store Merchant
Floor & Décor
10.2021 - Current
Store Manager
Lowe’s Home Improvement
01.2015 - 09.2021
Store Manager
Pandora Jewelry
01.2013 - 01.2015
Store Manager
The Home Depot
01.2004 - 01.2013
MBA program - Business Administration And Management
Southern New Hampshire University
Certificate for Drug and Alcohol Counseling -
Ocean County College
Fashion Buying and Merchandising -
Fashion Institute of Technology
Secretarial Program - Business
Kathryn Gibbs Business School
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