Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irene Champagne

Twentynine Palms,CA

Summary

Well-qualified Customer Service Representative Team Lead proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. 3 and a half years of experience working with customers. Trained in project and time management with extensive knowledge of POS systems and proven multitasking abilities. Committed to maintaining professional relationships with customers to increase profitability and drive business results. Ambitious, career-focused job seeker, anxious to obtain an entry-level Administrator position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused and practiced Bookkeeping Assistant known for speed, accuracy and versatility, with eagerness to learn and master new processes. Team player committed to delivering clear and relevant financial data to right people at right time. Proactively anticipates needs, steps up to develop useful reports and enthusiastically helps recipients understand and apply complex submittals.

Overview

6
6
years of professional experience

Work History

Housekeeping Room Attendant

Fairfield Marriott
Twentynine Palms, CA
06.2020 - Current
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Provided guests with information on hotel services and room features.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Responded promptly to requests from guests and other departments.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Furnished guests with clean linens and supplied rooms with toiletries.

Bookkeeping Assistant

Liberty Tax Service
Twentynine Palms, CA
01.2020 - 11.2023
  • Maintained accurate records of financial transactions and organized ledgers.
  • Verified accuracy of invoices and other accounting documents or records.
  • Provided customer service regarding billing inquiries.
  • Researched discrepancies between invoices and purchase orders.
  • Monitored accounts to ensure payments are up to date.
  • Developed procedures for efficient data entry processes to maintain accurate records.
  • Maintained confidentiality of sensitive financial information at all times.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.

Customer Service Representative Team Lead

Circle K Corp.
Twentynine Palms, CA
10.2017 - 06.2021
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Ran the lottery reports, to ensure the lottery net amount matched with the reports found on the computer.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Conferred with vendors by telephone or in person to provide information about products or services and ensure our orders were done properly.

Education

Bachelor of Science - Business Administration

University of Phoenix
Phoenix, AZ
11-2023

Associate of Science - Business Administration

Copper Mountain College
Joshua Tree, CA
05.2022

High School Diploma -

Twentynine Palms High School
Twentynine Palms, CA
06.2007

Skills

  • Sales expertise
  • Credit card processing
  • Strategic sales knowledge
  • Money handling abilities
  • Service standard compliance
  • Stocking and replenishing
  • Creative problem solving
  • Payment collection
  • Cash register operations
  • Refunds and exchanges
  • Identification checks
  • Cash drawer management
  • Point of sale knowledge
  • Customer Assistance
  • Product knowledge
  • Cash balancing
  • Proficient in Word
  • Proficient in Excel
  • Exemplary communication
  • Product Knowledge
  • Skill Development
  • Inbound and Outbound Calls
  • Issue Resolution
  • Guest Relations
  • Vacuuming and Sweeping
  • Customer Service-Focused
  • Restocking Supplies
  • Restroom Detailing
  • Organizational Skills
  • CDC Sanitation Guidelines
  • Time Management Abilities
  • Multitasking
  • Relationship Building
  • Focused and Detail-Oriented
  • Task Prioritization
  • Teamwork and Collaboration
  • Excellent Communication
  • Client Billing
  • Financial Reporting
  • General Ledger Maintenance
  • Administrative Support
  • Invoice Processing
  • Data Analysis and Research
  • Bank Reconciliation

Timeline

Housekeeping Room Attendant

Fairfield Marriott
06.2020 - Current

Bookkeeping Assistant

Liberty Tax Service
01.2020 - 11.2023

Customer Service Representative Team Lead

Circle K Corp.
10.2017 - 06.2021

Bachelor of Science - Business Administration

University of Phoenix

Associate of Science - Business Administration

Copper Mountain College

High School Diploma -

Twentynine Palms High School
Irene Champagne