Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irene Chavez

San Antonio

Summary

Dynamic operations manager with extensive experience at Jefferson Dental Care, excelling in patient care coordination and treatment planning. Proven track record in enhancing appointment scheduling efficiency and increasing case acceptance rates. Skilled in insurance verification and fostering strong patient relationships, ensuring a welcoming atmosphere and exceptional service delivery.


Overview

7
7
years of professional experience

Work History

Lead Treatment Coordinator/Manager of Operations

Jefferson Dental Care
01.2023 - Current
  • Educated patients on treatment options, fostering informed decision-making and trust in care plans.
  • Led team training sessions on patient interaction protocols, improving overall service quality.
  • Explained treatment choices to patients and helped determine best options.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Oversaw daily operations, ensuring efficient workflow and patient care alignment.

Front Desk Receptionist

Excellent Dental
04.2021 - 01.2023
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated appointment scheduling and maintained accurate calendars for staff and clients.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained organized reception area, enhancing overall office appearance and functionality.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.

Lead Treatment Coordinator

Camelot Dental
03.2018 - 12.2021
  • Coordinated patient scheduling and appointment reminders to enhance operational efficiency.
  • Managed patient records using electronic health record (EHR) systems, ensuring data accuracy and compliance.
  • Assisted in insurance verification processes, improving claims submission timelines and reducing denials.
  • Collaborated with clinical staff to streamline treatment plans based on patient needs and preferences.
  • Developed effective communication strategies to educate patients about treatment options and procedures.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.

Education

Brackenridge High School
San Antonio, TX

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling
  • Insurance verification
  • Patient care coordination
  • Treatment Planning
  • Dental insurance expertise
  • Customer service

Timeline

Lead Treatment Coordinator/Manager of Operations

Jefferson Dental Care
01.2023 - Current

Front Desk Receptionist

Excellent Dental
04.2021 - 01.2023

Lead Treatment Coordinator

Camelot Dental
03.2018 - 12.2021

Brackenridge High School

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