Irene Chen
San Jose,CA
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Tech savvy and a fast learner.
Overview
3
3
years of professional experience
Work History
Crew Member
Panda Express
2021.07 - Current
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Reduced customer wait times by quickly operating customer window and sales register.
Sales Associate
Journeys Shoes
San Jose, CA
2023.09 - 2024.03
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided accurate information about products, prices and services.
Fast Food Cashier
Chipotle
2021.09 - 2023.02
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Resolved customer complaints independently or with aid of supervisor.
- Provided customers with information on specials and discount deals.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Education
- Business Administration And Management
De Anza College
06.2026
High School Diploma -
Abraham Lincoln High School
06.2022
Skills
- Customer Relations
- Mathematics
- Managing Orders and Deliveries
- Cooperative Attitude
- Money Handling
- Salesmanship
- POS Transactions
- Retail merchandising expertise
Languages
Chinese (Shanghainese)
Native/ Bilingual
Spanish
Elementary
Chinese (Mandarin)
Native/ Bilingual
Accomplishments
- Improved customer service ratings at Panda Express
References
References available upon request.
Timeline
Sales Associate
Journeys Shoes
2023.09 - 2024.03
Fast Food Cashier
Chipotle
2021.09 - 2023.02
Crew Member
Panda Express
2021.07 - Current
- Business Administration And Management
De Anza College
High School Diploma -
Abraham Lincoln High School