IRENE CORNELSON
Aurora,IL
Summary
Accomplished Experience Manager at Athleta, adept in CRM software and fostering cross-functional teamwork, significantly enhanced customer loyalty and team productivity. Leveraged customer experience strategy and staff training to surpass goals, demonstrating a commitment to excellence and collaborative success.
Overview
35
35
years of professional experience
Work History
Experience Manager
Athleta
07.2022 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Sales Manager
Talbots
11.2019 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Instructional Assistant
Geneva Community Unit School District 304
10.2012 - 11.2019
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Customer Service Representative
Kohls Department Store
10.2000 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Bath & Body Works
04.1999 - 08.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Gantos
04.1998 - 10.1998
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Bath & Body Works
04.1997 - 04.1997
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Contempo Casuals
08.1992 - 04.1997
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Petite Sophisticate
01.1992 - 08.1992
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Store Manager
Paul Harris Clothing Store
11.1989 - 01.1992
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Applied Science - Engineering (Pre-Engineering)
Santa Fe Community College
Gainesville, FL12.1987
Skills
CRM software proficiency
Staff education and training
Teamwork and Collaboration
Customer experience strategy
Customer Journey Mapping
Cross-Functional Teamwork
Timeline
Experience Manager
Athleta
07.2022 - Current
Sales Manager
Talbots
11.2019 - 07.2022
Instructional Assistant
Geneva Community Unit School District 304
10.2012 - 11.2019
Customer Service Representative
Kohls Department Store
10.2000 - 04.2013
Sales Associate
Bath & Body Works
04.1999 - 08.2000
Store Manager
Gantos
04.1998 - 10.1998
Store Manager
Bath & Body Works
04.1997 - 04.1997
Store Manager
Contempo Casuals
08.1992 - 04.1997
Assistant Manager
Petite Sophisticate
01.1992 - 08.1992
Assistant Store Manager
Paul Harris Clothing Store
11.1989 - 01.1992
Associate of Applied Science - Engineering (Pre-Engineering)
Santa Fe Community College
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