Irene Court Tawiah

Assessed pre-petition arrears at filing using client’s system to ensure accurate claim processing.

• Ensured compliance with all jurisdictional requirements in preparing proofs of claim.
• Prepared proofs of claim referrals for Chapter 7, 11, and 13 loans.
• Amended proofs of claim due to loan modifications or post-petition payments.
• Reviewed and referred transfer of claims from prior servicers to ensure accurate setup.
• Tracked motions to allow late claims and collaborated with local counsel for timely documentation.
• Performed title reviews to identify gaps in chain of title, ensuring documentation completeness for claims.
• Reviewed electronic court mail and updated firm’s systems with necessary actions taken.

• Responded to incoming calls, addressing questions or concerns to enhance patient satisfaction.
• Guided patients in completing necessary paperwork, ensuring readiness for appointments.
• Advised patients on available services and community resources, based on current information.
• Processed payments from patients for co-payments, deductibles, or self-pay services.
• Conducted follow-ups on outstanding patient balances, facilitating timely payments per established procedures.
• Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions.
• Maintained strict control of confidential medical information by implementing security measures.

• Resolved customer complaints and issues in timely, professional manner.
• Managed customer accounts to deliver exceptional experiences and foster long-term satisfaction.
• Conducted regular follow-ups with clients to strengthen relationships and collect actionable feedback.
• Established performance metrics to evaluate effectiveness of customer relationship initiatives.
• Analyzed customer data to uncover trends and provide targeted recommendations for service enhancement.
• Located delinquent account holders using available documentation and skip-tracing expertise.

• Approved in-process production by confirming specifications, conducting visual, and measurement tests and communicating required adjustments to production supervisor.
• Gathered evidence and prepared reports on violations to guide corrective actions.
• Compiled inspection and financial reports linked to final contractor payments for accuracy.
• Inspected ongoing construction projects regularly to ensure compliance with established codes.

• Prepared packages for shipment by labeling boxes, weighing packages, and applying postage.
• Reduced shipment errors by verifying orders and labels, enhancing order accuracy.
• Supported shipping operations, assembling boxes and containers in advance for ease of use.
• Maintained accurate inventory through scheduled counts, ensuring stock availability.
• Regularly reported progress to supervisor on daily quota achievements, fostering team accountability.

• Conducted comprehensive financial reviews to pinpoint customer needs and recommend suitable products or services.
• Managed customers' checking, savings, and investment accounts, employing tailored strategies to enhance financial growth.
• Assisted customers in opening and managing diverse accounts, ensuring alignment with individual financial goals.
• Utilized multiple software programs for data entry, account management, document preparation, and reporting purposes.