Prepared and maintained records for regulatory and audit review
Resolved incomplete records and charts by collaborating with doctors and escalating critical cases, achieving an 80% resolution rate within 12 days of flagging.
Utilized document management systems to batch, assemble, and securely transmit medical records to the Billing Operations Center for 40 patients daily.
Maintained comprehensive tracking of patient billing cycles, including service dates, team allocation, and accurate reconciliation of charges in alignment with care unit records.
Operations Associate
Sephora
Kennewick
11.2024 - Current
Performed receiving, verification, and distribution of inventory, ensuring accurate processing of incoming shipments
Executedput-away, and replenishment of products from back-of-house stock to point-of-use locations on the sales floor.
Utilized an electronic inventory management system to track stock levels, record discrepancies, and update inventory movements.
Processed testers, damaged, returned, or expired goods according to company procedures to maintain inventory integrity.
Assisted with inventory counts and audits, identifying variances, and reporting findings to leadership.
Program Manager
BELONG Partners
Seattle
02.2023 - 04.2024
Manage a portfolio of 91 accounts, 50 contracts, and 455 POCs across Washington and Oregon.
Manage a team of two program coordinators and a team of ten program facilitators to fulfill contracts
Track and maintained data entry on Salesforce, ensuring all deliverables are completed on time
Invoiced once jobs were completed.
Conduct program evaluations using SurveyMonkey to collect and analyze data, assess program impact, and develop actionable insights
Draft, review, negotiate, and manage non-disclosure agreements (NDAs), contracts, and other legal documents, ensuring compliance with organizational policies, and protection of interests.
Program Manager
Common Power
Seattle
06.2022 - 02.2023
Design and implement evaluation tools to assess the effectiveness of the program, gathering feedback from participants and stakeholders to inform improvements, and measure impact.
Establish and maintain strong relationships with external partners and customers, managing accounts to ensure long-term collaboration, mutual benefit, and program success.