Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Irene Daniel

Toledo,OH

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Face to Face Coordinator

Promedica Home Care
Sylvania, OH
09.2016 - 10.2023
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Maintained records of customer needs and preferences.
  • Resolved customer complaints or answered customers' questions.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.
  • Gathered documentation to support the need for Home Care.
  • Sending orders for signature via Suture Sign.
  • Assist with phone coverage and triage calls to the appropriate staff.
  • Run the PING report.

Health Information Coordinator

Promedica Home Care
Sylvania, OH
11.2008 - 09.2016
  • Created and maintained patient medical records in accordance with HIPAA regulations.
  • Maintained filing systems for hardcopy documents, reports, and other materials.
  • Performed audits on existing medical records to ensure accuracy and completeness.
  • Researched requests from physicians, nurses, coders, attorneys., for additional clinical documentation.
  • Monitored compliance with applicable laws including HIPAA Privacy Rule regulations.
  • Responded promptly to requests from patients or their representatives seeking access to their health records.
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Utilized copying equipment for medical record duplication, answered phones and filed documents.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Pulled patient records and transferred information to appropriate parties.
  • Safeguarded medical records to maintain patient confidentiality.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Released information to persons or agencies according to regulations.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Processed patient admission and discharge documents.
  • Located and retrieved files, assisting public with general information.
  • Verified record copies before handing each over to check for and remove unnecessary details.

Scheduler

Lake Park
Sylvania, OH
09.2001 - 11.2008
  • Developed and maintained a comprehensive nursing schedule to ensure adequate coverage of shifts.
  • Monitored staff attendance records and leave requests to identify potential scheduling conflicts.
  • Facilitated communication between nursing staff, management, and other departments regarding scheduling matters.
  • Maintained accurate records of all employee assignments, vacation requests, overtime hours.
  • Coordinated with department managers to develop shift schedules that met the needs of both clinical staff and patients.
  • Responded quickly to urgent requests from clinicians or department heads for additional staff coverage.
  • Regularly monitored nurse call-in patterns for potential abuse or manipulation of the system.
  • Monitored nursing schedules to verify hours and prevent unauthorized overtime.
  • Communicated with nursing management to identify and adapt to changing staffing needs.
  • Reorganized schedules quickly to coordinate responses to emergencies, shortages and other immediate staffing needs.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Education

Bachelor of Science - Health

University of Toledo
Toledo, OH
05-2016

Skills

  • Customer Service
  • Relationship Building
  • Medical Terminology
  • Epic
  • HCHB
  • MS Word
  • Suture Sign
  • Verbal and Written Skills
  • Communication Skills
  • Multi-tasking
  • Ability to Work Independently
  • PING

References

References available upon request.

Timeline

Face to Face Coordinator

Promedica Home Care
09.2016 - 10.2023

Health Information Coordinator

Promedica Home Care
11.2008 - 09.2016

Scheduler

Lake Park
09.2001 - 11.2008

Bachelor of Science - Health

University of Toledo

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Irene Daniel