Irene Dattilo
Township Of Washington,NJ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
13
13
years of professional experience
Work History
Sales Associate
Big Lots
10.2020 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Senior Clerk Typist
William Paterson University Of New Jersey
11.2009 - 05.2014
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Completed data entry of various reports and spreadsheets information each day.
- Developed advanced proficiency in Microsoft software.
- Reviewed records and paperwork for errors and resolved issues with minimal direction.
- Provided diverse clerical support to University personnel.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and maintained precise confidential personnel files.
- Prepared statistical reports.
- Typed letters, memos and other correspondence for University personnel using various software programs.
Education
High School Diploma -
Bergenfield High School
Bergenfield, NJSkills
- In-Store Support
- Multitasking Strengths
- Window Displays
- Retail Objectives
- Guest Relations
- Planogram Creation
- Product and Service Sales
- Verbal Communication
- Money Handling
- Visual Merchandising
- Cash Register Operation
- Excellent People Skills
- Stocking and Replenishing
- Customer Service
- Cash Handling Accuracy
- Adapt to Diverse Groups
- Planogram Execution
- Customer Needs Assessments
- Merchandising Proficiency
- Policy and Procedure Adherence
- Signage and Graphics
- Merchandise Display
Accomplishments
- Computer Proficiency - Numerous Microsoft programs
Timeline
Sales Associate
Big Lots
10.2020 - 04.2023
Senior Clerk Typist
William Paterson University Of New Jersey
11.2009 - 05.2014
High School Diploma -
Bergenfield High School
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