Irene Dixon
Norwalk,CT
Summary
Dynamic professional with extensive experience as City Clerk at the City of Norwalk, excelling in document management and legal compliance. Proven track record in enhancing operational efficiency and fostering community engagement through effective communication and problem-solving skills. Committed to public service and dedicated to improving municipal processes for better citizen access.
Overview
20
20
years of professional experience
1
1
Certification
Work History
City Clerk
City of Norwalk
11.2021 - 01.2026
- Managed city council meeting agendas and minutes to ensure accurate records.
- Assisted in the development of city policies, providing research and administrative support.
- Trained new staff on office procedures and software applications for enhanced productivity.
- Ensured FOIA compliance of city staff by providing training for proper handling of city documents and making records accessible to the public.
- Assisted in budget preparation, expenditure review, and budget administration.
- Responsible for updating municipal codes and city charters.
- Collaborated with corporation counsel to review contracts and agreements, safeguarding the city's interests in all transactions.
- Updated city website with relevant information on meetings, events, and announcements.
- Administered oaths of office for elected and appointed officials.
- Supervised office staff to ensure efficient completion of daily tasks while maintaining a positive work environment.
- Improved efficiency by streamlining City Clerk office procedures and implementing new technologies.
- Issued various permits and licenses such as Special Events, Film Permits, Street Vendor, Vape Licenses and more.
- Monitored budget expenditures throughout the fiscal year-ensuring responsible use of taxpayer funds.
- Maintained professional relationships with constituents, addressing concerns and providing information on local government operations.
- Processed public records requests, maintaining confidentiality and timely responses.
- Streamlined document management systems for improved accessibility and efficiency.
- Implemented best practices for customer service within the city clerk's office, enhancing community engagement.
- Managed city records, ensuring timely updates and accurate documentation for public access.
- Performed routine data entry or document management.
- Implemented records management policies that protected sensitive information while promoting accessibility for research and reference purposes.
- Developed informative materials for public distribution, promoting awareness of municipal services and initiatives.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Issued public notification and legal notices of official activities or meetings.
Assistant City Clerk
City of Norwalk
11.2015 - 11.2021
- Managed city records, ensuring compliance with local regulations and policies.
- Facilitated communication between departments to streamline administrative processes.
- Coordinated public meetings, preparing agendas and documenting minutes accurately.
- Processed permits and licenses, verifying completeness and adherence to guidelines.
- Provided support during election cycles, overseeing logistics for polling operations.
- Managed daily office tasks efficiently, including answering phone calls, emails, and walk-in inquiries from citizens.
- Expedited permit issuance process for residents through clear communication of requirements and efficient application handling procedures.
- Assisted in maintaining accurate records of municipal operations through diligent organization and documentation of files.
- Streamlined document management system within the City Clerk''s office resulting in improved storage, retrieval, and archiving processes.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted in the development and implementation of policies and procedures within the City Clerk''s office to improve overall efficiency and productivity.
Regional Director of Sales
Hotel Zero Degrees
06.2015 - 10.2015
- Oversaw regional operations, streamlining processes to enhance efficiency and reduce costs.
- Developed and implemented strategic initiatives to drive revenue growth across multiple locations.
- Collaborated with cross-functional teams to optimize resource allocation and operational performance.
- Mentored and trained junior staff, fostering a culture of continuous improvement and professional development.
- Analyzed market trends and competitive landscape to inform strategic decision-making at the regional level.
- Established key performance indicators to monitor progress and ensure alignment with organizational goals.
Director of Sales and Marketing
Hilton Garden Inn Hotel
05.2006 - 05.2015
- Developed and executed comprehensive sales strategies to drive revenue growth and market share.
- Led cross-functional teams in implementing marketing campaigns that enhanced brand visibility and guest engagement.
- Analyzed market trends and competitor activities to identify new business opportunities and optimize pricing strategies.
- Fostered relationships with local businesses and organizations to increase group bookings and partnerships.
- Mentored sales team members, enhancing their skills in negotiation, customer service, and relationship management.
Education
Bachelor of Arts - Communications
Ateneo De Manila University
Manila, PhilippinesPost Graduate - Public Relations Courses
St. Isabel College
Manila, PhilippinesSkills
- Municipal Administration
- Records management
- Legal notice publishing
- Teamwork and collaboration
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Proficient in Munis, CivicPlus, CivicClerk, NextRequest, UKG and eProval
Affiliations
- US Senator Chris Murphy’s Veterans Advisory Council
- First County Bank Corporator Board
- Area 9 Cable Council
- CT State Tourism Council
- Norwalk Seaport Association
- Mayor’s Business Advisory Council
- Western CT Convention and Visitors Bureau
- The Maritime Aquarium Board
- Greater Norwalk Chamber of Commerce Board
- Norwalk Symphony Orchestra Board
- Norwalk Education Foundation Board
- Former Fire Commissioner
Certification
- Notary Public
- Justice of the Peace
Timeline
City Clerk
City of Norwalk
11.2021 - 01.2026
Assistant City Clerk
City of Norwalk
11.2015 - 11.2021
Regional Director of Sales
Hotel Zero Degrees
06.2015 - 10.2015
Director of Sales and Marketing
Hilton Garden Inn Hotel
05.2006 - 05.2015
Bachelor of Arts - Communications
Ateneo De Manila University
Post Graduate - Public Relations Courses
St. Isabel College
Awards
- 2016 Rotary Club’s Norwalk Person of the Year Community Service Award
- 2014 CT Governor’s Award for Leadership Excellence in Business, Tourism and Government
- 2012 State of CT Pineapple Award for Excellence in Tourism Service and Hospitality
- 2010 Hilton Worldwide Circle of Excellence Award
- 2009 Hilton Worldwide Director of Sales of the Year Award
- 2009 Norwalk Education Foundation Individual Partner in Education Award
- 2008 Norwalk Chapter NAACP Corporate Partner Award
- 2005 and 2007 Ambassador of the Year Award of Greater Norwalk Chamber of Commerce.