Irene Dodge
Newburgh,NY
Summary
With a proven track record at Buttermilk Falls Inn & Spa, I excelled in enhancing operational efficiency and elevating guest satisfaction. My expertise in spa operations and problem-solving, coupled with a knack for fostering a positive work environment, significantly boosted employee retention and profitability. Skilled in both recruitment and therapeutic techniques, I consistently delivered exceptional customer service and operations.
Professional esthetician with strong focus on skin health and beauty treatments. Proven ability to adapt to changing client needs while delivering exceptional results. Collaborative team player known for reliability and effective communication. Skilled in facial treatments, skincare analysis, and product recommendations.
Overview
24
24
years of professional experience
Work History
Spa Director
Buttermilk Falls Inn & Spa
10.2014 - Current
- Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
- Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Recruited, hired and trained all new employees.
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
- Directed all day-to-day operations of busy location in the Hudson Valley, NY.
- Resolved customer issues promptly to build loyalty.
- Administered payroll, accounting and purchasing.
- Received new spa supplies inventory and restocked work areas and shelves.
- Increased staff productivity through effective training and performance evaluations.
- Collaborated with marketing team to create promotional materials for spa offerings.
- Organized special events aimed at attracting new clients and increasing brand visibility within the community.
- Promoted a culture of exceptional customer service among the spa team members.
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
- Boosted overall revenue by designing attractive seasonal packages and promotions.
- Developed strong relationships with vendors for better product pricing and quality.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Stayed informed about industry trends, updating treatment menu to reflect client preferences accordingly.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
NYS Licensed Esthetician
Buttermilk Falls Inn & Spa
06.2006 - Current
- Conducted thorough consultations to identify client goals and concerns.
- Updated product knowledge by researching latest industry trends and innovations.
- Followed strict sanitation procedures for tools and equipment to prevent infections.
- Performed customized facials by assessing skin types and conditions.
- Addressed client concerns promptly to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of treatment rooms for client comfort.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Created a relaxing atmosphere for clients by incorporating aromatherapy and soothing music into treatment sessions.
- Educated patients on treatment options.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Advised clients on proper home-care regimens.
- Improved clientele retention with exceptional customer service and follow-up care.
Receptionist
True Nature Hair Design
03.2001 - 06.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Esthetics Program
Hudson Valley School of Esthetics
New Paltz NY06-2006
Skills
- Problem-solving skills
- Massage techniques
- Decision-making skills
- Verbal and written communication
- Cleanliness and sanitation
- Health and safety compliance
- Analytical thinking
- Recruitment and hiring
- Operations management
- Therapeutic techniques
- Client confidentiality
- Schedule management
- Product and service sales
- Employee scheduling
- Equipment maintenance
- Professional demeanor
- Spa operations
Timeline
Spa Director
Buttermilk Falls Inn & Spa
10.2014 - Current
NYS Licensed Esthetician
Buttermilk Falls Inn & Spa
06.2006 - Current
Receptionist
True Nature Hair Design
03.2001 - 06.2006
No Degree - Esthetics Program
Hudson Valley School of Esthetics
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