Irene Douglas
Liverpool,NY
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Background reviewing large data sets with speed and accuracy to verify integrity of information. Talent spotting anomalies in data, information and documentation.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure administrative position.
- Ready to help team achieve company goals.
- Diligent, detail-oriented and experienced Administrative and Certified Nurse Assistant offering solid understanding of legal and regulatory issues surrounding Office and Health activities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant and Caregiver
Veteran Affairs
01.2020 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nurse Assistant
Elderwood
01.2021 - 12.2023
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
Administrative Assistant
Marcel Clause
01.2016 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Communication Support
United Nations Women Program
01.2012 - 01.2016
- Collaborated with employee engagement groups to develop and execute communications strategies for internal events.
- Strengthened team productivity with effective project management and clear communication guidelines.
- Advised executive leadership on communication strategies that aligned with business objectives while maintaining authenticity.
- Improved communication strategies by developing and implementing comprehensive messaging plans.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Used various social media platforms for media and blogger outreach.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
Administrative and Human Resource Manager
Africa Union Financial Services (AUFS)
01.2009 - 01.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
Translator and Interpreter English- French
Democratic Republic of Congo Embassy in India
09.2005 - 09.2009
- Translated documents from French to English.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Researched cultural etiquette and specific use of slang words.
- Interpreted spoken and written languages other than English and vice versa.
- Proofread, edited and improved documents of different sizes.
Education
Associate degree in liberal arts & Sciences: General Studies - Liberal Arts And General Studies/ Sciences
Suny Onondaga Community College (OCC)
Syracuse, NY12.2024
Bachelor of Science - Information Technology
Kuvempu University
Shivamogga/ Karnataka - India06.2010
High School Diploma -
Institute Du Mont Amba
Democratic Republic Of Congo07.2004
Skills
- Office Management
- Records Management
- Documentation and control
- Scheduling and calendar management
- Employee Relations
- HR policies and procedures
- Microsoft Office proficiency
- Training and mentoring
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Patient Care
- Respectful and Compassionate
- Time Management
- Problem-Solving
Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees and guests.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Supervised team of 300 staff members.
- Achieved the visibility of the firm by completing the Production of Periodic Magazine at UNWOMWEN with accuracy and efficiency.
Certification
- Management Information Technology ( MIS) : 2009
- Microsoft Certified Professional ( MCP) : 2010
- Caregiver Support, Veteran Affairs, 01/01/20
- CNA - Certified Nurse Assistant, Prometric, New York State, 01/01/22
References
- Joseph Basila, US Army Veteran / Biologist: +1(360) 843-5621
- Christelle Lohembe, US Army Veteran : +1 (704) 615 1029
- Arlyne Bopeya Mikombe, CMA: +1 (682) 554-4495
- Cholwe Teddy, AUFS Tech. Director: +243 81 076- 0185
Reading, Writing, Cooking and Swimming
- Love reading Science book
- Writing memoire and Sci-fy book ( not yet published)
- Reviewing & modernizing African dishes
Languages
English
Native or Bilingual
French
Native or Bilingual
Lingala
Native or Bilingual
Swahili
Elementary
Hindi
Elementary
Timeline
Certified Nurse Assistant
Elderwood
01.2021 - 12.2023
Certified Nursing Assistant and Caregiver
Veteran Affairs
01.2020 - Current
Administrative Assistant
Marcel Clause
01.2016 - 01.2020
Communication Support
United Nations Women Program
01.2012 - 01.2016
Administrative and Human Resource Manager
Africa Union Financial Services (AUFS)
01.2009 - 01.2016
Translator and Interpreter English- French
Democratic Republic of Congo Embassy in India
09.2005 - 09.2009
- Management Information Technology ( MIS) : 2009
- Microsoft Certified Professional ( MCP) : 2010
- Caregiver Support, Veteran Affairs, 01/01/20
- CNA - Certified Nurse Assistant, Prometric, New York State, 01/01/22
Associate degree in liberal arts & Sciences: General Studies - Liberal Arts And General Studies/ Sciences
Suny Onondaga Community College (OCC)
Bachelor of Science - Information Technology
Kuvempu University
High School Diploma -
Institute Du Mont Amba
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