Irene Doumas-Gyftakis
City
Summary
Accomplished banking and financial crimes professional with 23 years in financial services, including 19 years dedicated to fraud detection and risk mitigation. Expertise in identifying complex fraud schemes and preparing suspicious activity reports (SARs) based on AML referrals. Proven track record of collaborating with stakeholders to safeguard assets and minimize losses. Leadership experience as Assistant Manager II, enhancing operational performance and ensuring regulatory compliance.
Overview
23
23
years of professional experience
Work History
Senior Fraud Analyst / Fraud Prevention Analyst
Comerica Bank
Farmington Hills
05.2007 - Current
- Investigated alerts and transaction patterns in deposit accounts, enhancing fraud detection processes.
- Identified fraud schemes including counterfeit checks and account takeover attempts.
- Reviewed AML referrals to assess financial crime risks, escalating suspicious activities to ensure prompt action.
- Prepared and filed suspicious activity reports (SARs) in compliance with federal regulations.
- Utilized fraud monitoring platforms such as Fiserv and Early Warning Services for transaction detection.
- Conducted investigative research using Accurint to verify identities and support investigations.
- Performed eFunds reporting while maintaining meticulous documentation within fraud case management systems.
- Collaborated with internal units, branch teams, customers, and agencies to effectively resolve fraud cases.
Banking Operations / Customer Service Roles
Financial Services Industry
01.2003 - 05.2007
- Processed financial transactions and assisted customers with account services and banking products, ensuring accurate and efficient service delivery.
- Provided customer service and operational support in retail banking, enhancing customer satisfaction and loyalty.
- Developed expertise in banking operations, fraud awareness, and risk prevention practices to minimize risk and enhance security.
- Ensured compliance with banking policies, procedures, and regulatory requirements.
Assistant Manager II – Retail Banking
Comerica Bank
01.2003 - 05.2007
- Oversaw high-volume banking center operations in collaboration with branch manager, supervising frontline staff to ensure effective service delivery.
- Managed daily operations encompassing transaction approvals, account servicing, and customer issue resolution to maintain service quality.
- Coached and guided staff performance to elevate customer service standards and streamline operational processes.
- Supported branch sales and service objectives while upholding compliance and risk management standards.
- Ensured compliance with banking regulations, internal policies, and fraud prevention measures.
- Identified suspicious transactions, escalating potential fraud activity to investigation teams.
Education
Bachelor of Science - Finance
Oakland University
Rochester, MI12-2001
Skills
- Fraud detection and prevention
- Fraud investigations and case management
- Check fraud analysis
- Suspicious activity reporting
- AML referral review
- Duplicate transaction reporting
- On-us check clearing investigations
- Risk mitigation strategies
- Investigative research and identity verification
- Fraud analytics
- Cross-functional collaboration
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Microsoft PowerPoint proficiency
- Fraud monitoring systems
- Fiserv knowledge
- Early warning services familiarity
- Accurint (LexisNexis Risk Solutions) expertise
Websites
Languages
English
Full Professional
Greek
Professional
Timeline
Senior Fraud Analyst / Fraud Prevention Analyst
Comerica Bank
05.2007 - Current
Banking Operations / Customer Service Roles
Financial Services Industry
01.2003 - 05.2007
Assistant Manager II – Retail Banking
Comerica Bank
01.2003 - 05.2007
Bachelor of Science - Finance
Oakland University