Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Irene D'Souza

San Lorenzo,CA

Summary

To obtain an Office Management/ Customer Service/ Administrative Support position that will allow me to use my knowledge, skills, and abilities to maximize work efficiency and productivity.

10+ years in the Customer Service/ Receptionist experience in retail, office and management. Able to provide a stellar level of Customer Service to clients. Excellent written and verbal skills; professional with clientele of various ethnic diversities. Able to multi-task successfully while answering a multi-phone line, assisting customers, scheduling and coordinating appointments and calendars. Able to resolve current exigencies while working in a fast-paced, high energy, work environment. Able to compose correspondences with minimal instructions and create invoices spreadsheets for tracking and analyzing data. Able to work independently while maintaining professional conduct. Enthusiastic, flexible, and dependable individual with excellent interpersonal skills, who excels in challenging, competitive, and environments.

Overview

14
14
years of professional experience

Work History

Office Manager

US Solid Surfaces
Hayward, CA
06.2016 - Current
  • Oversee daily office operations; order supplies, answer phone, maintain communication with clients and subcontractors
  • Scheduling/dispatch of installers/ field workers on a daily and weekly basis
  • Assist president and upper management in all aspects of organization
  • Scheduling inspections and repairs with all builders
  • Communicate with designers on homeowner selections, which includes signing off on final selections to start fabrication
  • Assist with payroll, assist with KPA/ OSHA standard policy for the company.
  • Train all office and field team members
  • Manage WEX, vehicle maintenance, vendor accounts and more.

Cashier Admin/ Payroll

Fremont Chevrolet
Fremont, CA
06.2013 - 06.2016
  • Answering multi-phone lines, processing customer payments, handling petty cash, scheduling due bills, perstocking in inventory, filing jackets, filing repair orders, checking overtime, making copies, faxes, scheduling service appointments, gas log report, rentals for customers, processing the two-day report, processing the service recap report, assisting the HR department, payroll, help code warranty repair orders.

Cashier

Dublin Mazda
Dublin, CA
10.2010 - 06.2013
  • Answering multi-phone lines, processing customer payments, handling petty cash, scheduling due bills, perstocking in inventory, dealer trades, cutting checks, filing jackets, deposits, filing repair orders, ordering business cards, ordering office supplies, making copies, faxes, ordering coffee supplies and scheduling service appointments.

Education

Castro Valley Adult School
Castro Valley, CA

Bostonreed College
Napa, CA

Skills

  • Knowledge of Microsoft Office (Word, Excel, Outlook)
  • Customer Service
  • Office Management
  • Operations Management
  • Scheduling
  • Organizational Skills
  • Workflow Planning
  • Payroll Processing
  • Conflict Management

References

References upon Request

Timeline

Office Manager

US Solid Surfaces
06.2016 - Current

Cashier Admin/ Payroll

Fremont Chevrolet
06.2013 - 06.2016

Cashier

Dublin Mazda
10.2010 - 06.2013

Castro Valley Adult School

Bostonreed College
Irene D'Souza