IRENE Estrada
Rancho Cucamonga,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.
Overview
10
10
years of professional experience
Work History
General Manager
KFC
RANCHO CUCAMONGA, CA
07.2019 - 06.2024
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Analyzed sales data to identify opportunities for growth.
- Developed relationships with key customers to maximize revenue potential.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Monitored daily financial transactions and prepared weekly reports for management review.
Housekeeper
San Antonio Regional Hospital
Upland , CA
10.2017 - 05.2019
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Scrubbed kitchen appliances, countertops and fixtures.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Reported any maintenance issues or damage to supervisors immediately.
Shift Manager
Carl's Jr
Montclair, CA
01.2014 - 10.2017
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Some College (No Degree) - Vet Tech
Mt San Antonio College
Walnut, CASkills
- Expense Control
- Process Automation
- P&L Management
- Quality Management
- Account Management
- Vendor Sourcing
- Restroom detailing
- Dusting
- Safe cleaning with chemicals
- Interior and exterior cleaning
- Polishing surfaces
- Hospitality background
- Chemical Handling
- Supply Ordering
- Staff Development
- Inventory Control
- Schedule oversight
- Employee Training
- Opening and closing procedures
- Documentation And Reporting
- Cash Handling
- Flexible Schedule
- Training and mentoring
Timeline
General Manager
KFC
07.2019 - 06.2024
Housekeeper
San Antonio Regional Hospital
10.2017 - 05.2019
Shift Manager
Carl's Jr
01.2014 - 10.2017
Some College (No Degree) - Vet Tech
Mt San Antonio College
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