Irene Figueroa
TAMPA,FL
Summary
I'm a hard-working dependable employee, that's enthusiastic about learning the Automotive field as a Service Advisor, Can learn quickly and will not stop until the job is done. Willing to take on any task/tasks that will be put before me. My customer service/problem solving skills as well as communication and interpersonal skills are excellent. Bilingual English and Spanish (Conversational). Actively listening and responding to individual needs. Strong team player with outgoing, positive attitude and proven skills in building rapport with customers/clients.
Overview
3
3
years of professional experience
Work History
Member Service Agent
US Imaging Network
Tampa, FL
07.2021 - 11.2023
- Received and handle inbound calls from insurance companies, patients and facilities
- Made over 10-20 outbound calls daily to insurance companies such as Aetna and BCBS, patients and facilities.
- Assisted members/patients with scheduling their MRI's, CT and PET scans
- Ensured cases are accurately documented in Salesforce with Member’s demographics.
- Responsible for handling confidential information in accordance with HIPAA requirements.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Customer Service Representative
Rooms To Go (Call Center)
Seffner, FL
04.2021 - 06.2021
- Made and received over 50 calls from customers regarding their furniture.
- Responsible for resolving customer issues and provided customer satisfaction.
- Arranged merchandise exchanges and scheduled service repairs.
- Documented and detailed calls and complaints using call center's CRM database.
- Met customer call guidelines for service levels, handle time and productivity
- Answered customer telephone calls promptly to avoid on-hold wait times
Call Center Customer Service Representative
Ashley Furniture Warehouse
Brandon , FL
10.2020 - 04.2021
- Made 100-200 calls daily to customers regarding their furniture.
- Completed work tasks by end of day.
- Handled customer delivery concerns such as rescheduled delivery late delivery delivery damage and collaborates with appropriate personnel to provide timely and satisfactory resolution.
- Responded to customer inquiries and delivered appropriate information after carefully researching shipment/delivery issues.
- Maintained and managed customer files and databases.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Education
Associate of Arts - Hotel And Restaurant Mangement
Katharine Gibbs School - New York City
New York, NY05.2007
Skills
- Resolves customer issues and complaints with individually catered solutions
- Active Listening
- Attentive to Detail
- Data Management
- Prioritizes tasks and fulfills orders
- Organizational skills
- Verbal Communication
- Dependable and Responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Member Service Agent
US Imaging Network
07.2021 - 11.2023
Customer Service Representative
Rooms To Go (Call Center)
04.2021 - 06.2021
Call Center Customer Service Representative
Ashley Furniture Warehouse
10.2020 - 04.2021
Associate of Arts - Hotel And Restaurant Mangement
Katharine Gibbs School - New York City
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